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Four Star Plumbing - San Juan Capistrano, CA - Reviews page 1 - Judysbook

Four Star Plumbing

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33208 Paseo Cerveza Ste C
San Juan Capistrano, CA 92675
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(949) 492-7191
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Reviews

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Best

My roommate and I moved in to a new apartment in San Clemente in August 2010. The place had no water connection to the refrigerator so after a search of different plumbers we stu...

Worst

Horrible customer service and very over-priced!

Nothing but great service 11/2/2010

My roommate and I moved in to a new apartment in San Clemente in August 2010. The place had no water connection to the refrigerator so after a search of different plumbers we stubbled upon Four Star by chance. Robert, the owner, showed up and took care of getting our new apartment set up with water. He was incredibly helpful and professional during the entire job. A few months later we had a clogged drain in our bathtub and a clogged drain at the Kitchen Sink. Robert again showed up and cleared both drains and fixed some broken piping underneath the sink. He also reinstalled our garbage disposal at no additional charge because it was not installed correctly. Not only was the service awesome but Four Star beat both Mike Diamonds quote and Roto Rooters quote. I would highly recommend Four Star and definitely trust the company and their employees. more

More Like One Star Plumbing 10/23/2010

Horrible customer service and very over-priced! more

Rebuttal to Thieves and No Customer Service 5/3/2010

I would strongly suggest you disregard this review. What the author refuses to disclose is that there was no witness to the disappearance of the iPod. When we were contacted no firm details were given as to the accusation. We attempted to resolve the matter amicably but unfortunately the customer was unwilling. With no witness or proof neither the sheriff, the BBB, contractor's license board or ourselves were able to take action. The company does not accept any responsibility in this matter. An internal investigation was conducted and it was determined that without proof the matter nothing more could be done. We would also like to mention that this is the first and only occurence in which we were accused of theft. As a company that prides itself on top quality service and holds an A rating with the BBB we do all that we can for our customers. The customer confirmed the quality of the work was exceptional. This would explain why we have been servicing this property for over 15 years. In regards to the incident with the washer, we do the best to protect the property under the conditions we are given. It is our hope that you ignore this review and choose us for your plumbing needs. A quick search will show that we are a well loved company that does exceptional work. Pros: 16 Years of Quality Service You Can Count On more

Great job, great service, great price 1/26/2010

I've called 4Star Plumbing twice in the past few months, both times my toddler flushed toys down the toilet. The first time I had another plumber come out first - he snaked the toilet and wasn't able to get the toy, then said it would be $99 for the snake and another $400 to take the toilet off to get the toy out. I said no way and called 4Star. Rob & Manny were at my house within an hour and had it working properly within 30 minutes for no where near the $500 the other plumber asked for. I called 4Star again yesterday (same toddler, new toy) they came out and had it fixed in minutes. I wouldn't call anyone else! I totally trust 4Star in my home to get the job done right. Pros: best plumber in town more

Well served for years by Four Star Plumbing 10/27/2009

I am power of attorney for an elderly uncle who lives in his own home in the Four Star Plumbing service area. His caregivers and I have called upon this company numerous times for repairs - and some replacements, too. I do my own plumbing projects at home, but live 1,100 miles away, so I must count on licensed contractors for work at my uncle's home. This team has always responded to my calls in a timely manner, provided quality and appropriate service and materials, and been quite reasonable in their pricing. The owner is also are willing and able to explain the situation and requirements to me for each job. I strongly recommend Four Star Plumbing - for both locals and absentee owners. Pros: Always responsive and great customer care Cons: none more

There aren't enough stars for Four Star Plumbing! 10/19/2009

I don't normally write reviews, but I just had a little plumbing emergency and went online to get the phone number for the ONLY plumbing company I would ever use or recommend and happened to notice the awful review that another customer had said. I have been using Four Star Plumbing for over 10 years and have referred countless people to them. All of them have thanked me for the great referral and been happy. They not only clean up after themselves which is often times not the case for any type of "construction" types, but are fast, honest, and affordable. The plumbers are always very nice and professional. The owner has done some work for me himself and is honest and very hard working, I can't imagine having anything bad to say about him or his company. I do believe they recently expanded and the service, well quite frankly is better than ever. Pros: Friendly, fast, clean, professional, affordable! Cons: None! more

Thieves and No Customer Service 5/20/2009

You were reading a complaint about Four Star Plumbing. Filing a new complaint about Write your Review » While the plumbers were working in my home they took my son's iPod nano from the kitchen counter. Upon asking them if they saw it they said no. After contacting the owner of the company he said that his workers don't lie and that he doesn't feel responsible for my loss. He emailed me his final response saying the case was closed and when I called I was told they wouldn't speak to me on the phone and then hung up on. My husband called and was hung up on as well. I emailed them my response (requesting the iPod back or a replacement one) and they refuse to answer my email as well ( as told to me by my association manager who was copied on the email.). They are rude, and unprofessional. If you use this company be prepared to follow them around and watch them like a hawk. They also used my brand new front load washer as a step ladder instead of getting one off their truck or using the one in my garage that I offered when I saw them on my washer and asked if they would like to use it. Beware of this company. Cons: Sticky Fingers and No Customer Service from Owner more
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