Very disappointed with the customer care here. The owner Michael is just as bad as the employee Rob. I bought 2 trees from these people. The first tree they said I did not water properly, when this tree was unplanted I was told it was the way the tree was planted not the way it was watered. I purchased a second tree from them couple of years later, and followed their exact directions on watering the tree. I was offered a 1 year warranty on the tree. It has not been a year yet, but they will not replace the tree, because I did not call soon enough. He offered to split the cost...I would rather purchase a tree elsewhere than give them another dime!!