We have dined here several times, and decided it would a great place to celebrate my father's 75th birthday. \r
Our server whose name begins with a ""D""- which I've coined as ""D"" for ""Don't get seated with him as your server,"" took 15 min. to present himself after we were sat. When we sat down, we were one of the few guests dining. It took him another 15 min. to come back to take our orders, at which point he was clearly very flustered. From what, I don't know. He whizzed through our orders, which was fine, because at this point, we were just plain hungry. Throughout the entire meal, we did not see him once. My duck dish was very dry and chewy. I ate a couple bites, hoping my server might come around to check on us. He was nowhere to be found. And no one asked how our meal was. When we finally spotted him, he was pouring drinks for others while our open bottle of wine sat neglected on a table next to us. We asked another server to fill our glasses. \r
I felt like we were being neglected. And when we did get service, I felt we were part of an assembly line.\r
Finally, when our server appeared to us, he didn't inquire about our meals, just quickly passed out the dessert menus. We commented that it was a busy night for him. He began to complain about his other non-English speaking customers and how he had to spend the time to explain the dishes. I thought, "" That's your job!"" How unprofessional to be telling me about your qualms. He was in a clearly in a bad mood and we got the brunt of it. He muttered French words underneath his breath as he impatiently took our dessert orders. Oh, and he took our signed bill right after I put the pen down. I would have to give him the benefit of the doubt, that he just didn't know any better. But it's the Four Seasons! Come on.\r
The only reason I gave them 2 stars was due to the fact that everyone else's meal was delicious. Kudos to the piano player who played ""Happy Birthday"" to my father.
Pros: Food, Ambiance, Music, Cozy Decor, Comfortable Seats
Cons: This particular server- unpopfessionalism at its worst