My husband purchased a bracelet for me this past Christmas. I liked it, but didn't love it, so I asked if we could go to Fountain City Jewelers to exchange it for something else. Not only were we quickly waited on and taken around the store to look at various rings, Mark Enix quickly approved an exchange no questions asked. I finally found an estate piece, a citrine ring, that was just beautiful. It required a good amount of resizing since it was very small. The jewelers did an excellent job of making the ring look like it had always been that size!