The selection is amazing, the help is wonderful, and the prices are comparable to that of grocery store prices. Even on a tight budget, $10, the ladies are able to whip up an amazing and unique arrangement. I have never left disappointed. The customer service is wonderful. The employees are warm and willing to give you great design ideas, or let the customer be the artist. I am 100 sure if I ever had problems with the flowers, all I would have to do is call, and the problem would be fixed ASAP. The Flower Lady is truly a Seattle treasure!!