I ordered a floral arrangement (Dreams from the Heart as shown on their website) for a funeral from the online selection based on the photo and the approximate size. When I called, I was told that the white roses might not be available and that if they were unavailable white hydrangeas would be substituted but the overall size and elegance would not be negatively impacted. Upon my arrival at the funeral home, I saw the arrangement delivered to the funeral home, and I was embarrassed at the size and by the appearance. The lilies shown in the photo were not there, the roses were stuffed together like a child shoved them into the vase, and there were little greenery - unlike the arrangement shown in the photo. The flowers were not arranged like shown in the photo, which made the arrangement appear cheap and amateurish. I was very disappointed with the arrangement. When I called the shop, I was told that the florist thought the arrangement looked nice. Shocker. I will never use this florist again and will apologize to my friend the shoddy arrangement. The flowers were delivered in a timely manner and to the correct person. Other than that, I have little positive to say.