I lived directly above Flannery's Pub for 3 years (2002-2005) in downtown Cleveland and occasionally would order takeout or visit for a beer and listen to a visiting band. The atmosphere was very comfortable, not too loud, good food, friendly staff, with lots of "real" Irish people frequenting the place. St. Patricks day was always a hugh event here, worthy of making the news and often did. I used to love their hamburgers, especially their "Black and Blue Burger". I am a polite, shy guy, in my 30's and began to feel comfortable and welcome and recognized by the staff here. Once a week I would order something for me to pick up and bring upstairs to my apartment. One day when I called to order the answer was NO! I was told they were "too busy" to fill my order. I dont' think I had ever been told that by a restaurant before! I asked to speak to the manager and was again told NO they were not filling my order. This bizarre response was a mystery to me and I proceeded to explain I was a loyal customer who lived above them, did not need a table, who always picked up my orders and left tips! They proceeded to hang up on me!! I assure you this was not due to anything I had done or how I had behaved on the phone, it was just very rude and speaks volumes about their true "friendly neighborhood bar" persona. One last thing I forgot to mention....I was durn hungry!!!