I called Fischer Animal Hospital because I needed to purchase Capstar and my vet (VetStop) was out. The woman I spoke with was very nice and answered all my questions. She told me that yes, they had it in stock, and the price was $18.62 for a 6-pack ($7 less than my vet had told me it would be!). I was very happy with the price and told her I'd come by shortly to get it. An hour later I drove to Fischer to purchase the Capstar. When I went to check out I was told that the price was $37 (?!). I explained that I had already called and been quoted a price of $18. After a few minutes I was told ""ooops, she quoted you the employee price"" and again told that it would be $37. I left at that point, without the Capstar. Not only was it DOUBLE what they had told me over the phone, it was $12 more than at VetStop. What a complete and total waste of my time and gas. A co-worker had good things to say about Fischer and I was thinking about switching, but I will definately stick with VetStop.