The stylists don't listen, I asked for one inch off and ended up wiht one inch left on my head. I was so pissed, I could have screamed. I came home after and looked to see that I had uneven hair that I had to cut it myself. My bangs were the worst of being uneven. They just don't listen and do what they want, I think its a shame that a person has to pay $22 somewhere else to be heard and get what they want. This place is cheap at $15 but not worth it.