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Firestone Tire & Svc Ctr - Austin, TX - Reviews page 1 - Judysbook

Firestone Tire & Svc Ctr

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5415 N I H 35
Austin, TX 78723
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(512) 454-9887
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Auto Parts

Related categories:

Automotive

Reviews

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Best

I hate spending unexpected money on my car... especially this time of year, but with that being said, I appreciate the guys at Firestone being honest about what I needed and getti...

Worst

Service is abominable at this Firestone location. They took all day to replace two tires on my Tercel, too late to get it back to the shop for the inspection sticker. The next m...

Nice guys, trust their work 11/24/2009

I hate spending unexpected money on my car... especially this time of year, but with that being said, I appreciate the guys at Firestone being honest about what I needed and getting it done fast. Pros: Helpful and honest more

Worst customer service in town 8/13/2008

Service is abominable at this Firestone location. They took all day to replace two tires on my Tercel, too late to get it back to the shop for the inspection sticker. The next morning one of the new tires was flat, because they hadn't attached the valve correctly and all the air had leaked out around the stem. They refused to service us immediately, and made us wait another two hours because it "wouldn't be fair to all the customers who had already been waiting". Well gee, given that OUR transaction had started more than 24 hours earlier, I'd have to say we'd been waiting a helluva lot longer for service than the new poor slobs who'd only been waiting half a day. And, when trying to talk to the customer service rep, he kept making us wait while he quoted prices over the phone to someone merely comparison shoppping. But I guess since we'd already spent our money, it didn't matter whether we were happy or not, right? I'm cutting up my credit card and mailing it to Firestone along with this review. That's just unacceptable customer service. Pros: Easy access from IH-35, convenient if you have their credit card Cons: Terrible customer service, sub-par installation on tires more
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Editorial

  • Offers complete automotive work including brake replacement, tire rotation, transmission service and more. Sells Bridgestone, Firestone, Dayton and Lemans brands.

  • 9/25/2007 Provided by Citysearch

Additional information

  • Payments:

    Visa, Master Card
  • Neighborhoods:

    University Hills and Windsor Park, Windsor Park

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