After paying $1300 for a brake job, I had to go back twice to get the job done correctly. The first time they didn't tighten all my lug nuts (including the blossom nut intended to prevent rim theft) and improperly calibrated my emergency brake. So I went back and stated that for $1300, they better get EVERYTHING right. They told me I was overreacting.
No more than 2 weeks later, my rims were black and covered with iron shavings from my brand new $1300 brakes. I went back, furious, and they told me they had used generic brake parts. I told them this was the second time I had to come back for a simple brake job. They called me "sweetheart" and were completely condescending. When I asked for the manager's business card, they told me "there are two managers and we don't have their cards." I finally got the information myself and filed a complaint.
NEVER go to them. They will try to sell you on everything you don't need (lifetime alignment service, etc), will overcharge you AND do a sloppy and incomplete job! THE WORST EXPERIENCE I HAVE EVER HAD!!!