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Firestone Complete Auto Care - Buffalo, NY - Reviews page 1 - Judysbook

Firestone Complete Auto Care

3931 Maple Rd
Buffalo, NY 14226
(716) 261-3929
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Firestone Complete Auto Care - Buffalo, NY


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I took my car to this Firestone store to get fixed. They were polite and explained everything that needed to be done and why. I am very satisfied with the professionalism and the ...


I had noticed a weird issue with my driver side tire Thursday after work and called immediately to make an appointment for Friday at 1pm. First of all, you might as well skip the ...

Editorial review from Citysearch 10/12/2012

worst experience ever. went in with my 2009 Chevy impala and they replaced brakes to pass inspection. now the brakes are vibrating insanely and i can barely stop the vehicle. highly unrecommended. more

Editorial review from Citysearch 10/1/2012

Avoid this like a plague! They over charge you and if you dont want them to fix it, they will leave your car in a worser condition. When I arrived to pay for my car inspection after refusing to pay the exorbitant prices of $800 to replace a couple of brake lines, the sales manager just ignored me when I came back, so I had to wait until the next available worker unwillingly took my money and gave me my keys. If you are ready to throw money into the toilet, please come here. As for me never coming back or recommending this to any living creature. more

Inexperienced and Unprofessional. Stay AWAY! 12/27/2011

I had noticed a weird issue with my driver side tire Thursday after work and called immediately to make an appointment for Friday at 1pm. First of all, you might as well skip the appointment process; they didn’t take my care in for almost 45mins after I arrived at my scheduled 'appointment' time. The ditsy receptionist asked me if I would be waiting for my car, I said yes and went to sit in the waiting area. 2 HOURS passed and nobody said anything to us about the diagnosis. When my boyfriend went up to ask her what the issue was, she disappeared into the back to 'check on the work order'. Joe came out and was able to locate the work order. It had been sitting on the front counter for almost 2 hours and everyone just walked around it. My boyfriend was so livid that he just asked for my keys because we were done wasting our time with them. They offered to give us the tire for 1/2 off since they messed up. We agreed, and they 'fixed' the issue. We drove out of the parking lot and within 2 minutes I could tell the issue wasn’t even fixed. Nothing was different. Since it was December mall traffic was horrendous and it took 45 minutes to get back to that excuse of a business. As soon as we walked in the offered to refund us and said we could keep the tire (gee thanks). I would have taken it somewhere else as soon as they messed up the first time but I had to leave and drive 200 miles to my parents’ house. I walked out of there in tears not knowing if I would be able to make the drive. We did make it home and my father was able to diagnose and fix the issue within 15 minutes. All in all I wasted 3 1/2 hours, missed a very important work function and to date am still out the price of the tire since I haven’t been refunded yet. This place should be SHUT DOWN! more

Extortion 12/3/2011

This business provided the worst experience I have ever had in my life regarding an auto inspection and tires. If this app allowed negative or fewer than one star, that would be my rating. I brought my vehicle in 2 days past the inspection due date. The technician then advised me that one of my tires failed inspection and that I needed to buy 4 new tires for over $600. I told them I had just purchased 2 new tires at a Firestone in Florida within the last 2 years and only wished to buy 2. The manager then told me that it was ""corporate policy"" not to sell fewer than 4 tires and if I did not purchase them they would not allow me to drive the car from the store as it now had no valid inspection sticker. I was willing to have the car towed from the store, but as it was Saturday afternoon, I was not able to locate another auto shop from which to buy the tires and get an inspection that day. Needing my car for work on Monday I felt extorted into buying the tires from Firestone. Very very very shady. more

Expensive and shady. 7/3/2011

Regarding my experience with their road hazard protection: I bought 4 tires from here years ago with the road hazard protection. One year, a couple of nails got into one of the tires so I took the car to the shop at around 5pm that night. The guy at the counter over dramatically said he couldn't have anyone take a look as everyone was too busy that night. He was very rude and did not offer to schedule another time. I was surprised by this because when I bought tires from them a technician was willing to install them even though it was 6pm when I got there. I was so unsatisfied with their service, I took the car somewhere else to get the tire fixed. Another time, one of the tires could not be repaired. The road hazard protection covered partial cost of the new tire based on thread wear. This is reasonable. However, note that what isn't covered is the labor cost of installing the new tire, new rubber valve, new tire balance. That is an additional 21 dollars. On top of that, they tried to slip in the road hazard protection charge without asking, which is an additional 20 dollars. I promptly asked them to remove the protection because it wouldn't be worth it for me. The guy shook his head telling me how I saved a bunch of money today from having it and that something could happen tomorrow or next week. He was very snide when saying this, kind of made me feel insulted. I didn't save anything from having it, I barely broke even with the tire replacement and the incidents in the past. I think the guy that tried to make me feel stupid for taking off the road hazard protection is what bothers me the most. He waited for the customers near me to walk away before trying to scare me into keeping the road hazard protection, just so the others would not hear. I was civil enough not to say anything that would cause them to lose business with the other customers, yet the guy does not show me the same respect. Overall, just because this place is corporate, doesn't make it a safe place to take your car. They will still try to sell you anything, shamelessly I might add. I will never come back here again, I will take my chances somewhere else. more

Would not use EVER AGAIN 1/25/2011

Never go here They ripped me off for an inspection said I needed new wipers and oil change. My dad takes care of my car and just did my oil and put new wipers on my car so I know they were uneeded. They wipers were grossly over priced and they put worse oil in then what my father had put in. I would never go there for anything they will tack on things that you do not need. more


Great people?1? The customers who frequent this shop are either too lazy to find better one or like unknowingly getting ripped off and receiving mediocre service. AVOID! IN SHORT: VERY POOR ETHNICS/INTEGRITY FROM STAFF, SHODDY WORKMANSHIP, EXPENSIVE. and unacceptable work on very SIMPLE work. Do yourself a favor and find another shop. AVOID! NOT TIRE REPAIR PROFESSIONALS -> Conniving salesmen at best.\r \r I drove to this shop to have a deflating tire repaired. The sales rep, Michael, said it would cost 35$ to repair a flat tire and the wait would be 1 hour. I agreed, but I only wish I had read these reviews and saved myself the trouble of coming here. \r \r The truth is the seem like NICE people. They were courteous and polite when they were taking my contact info and swiping my credit card but that's it. The actual repair was dreadful and absolutely unacceptable. These guys are liars and will take advantage of trusting-passive hardworking people of buffalo. \r \r They waited an hour and ha more

I'm happy :) 6/6/2010

I took my car to this Firestone store to get fixed. They were polite and explained everything that needed to be done and why. I am very satisfied with the professionalism and the work done. My car is happy too! The best part of it is that they guarantee the work! I will be back if my car needs work again! more

Great experience 8/27/2009

Great people! Have been going there for years. Never a bad experience. I spend a liitle more but, Rember you get what you pay for. Pros: Took the time to answer all my questions more

they take advantage of women, avoid at all costs 5/13/2009

Twice now I have been duped by this place. They overcharged me and didn't complete the work they were supposed to.\r \r They take advantage of women. Avoid. more

avoid this place like the plague 5/13/2009

I was overcharged for service and they didn't even complete the service they were supposed to.\r \r I have had this problem 2x and will never return. \r \r They take advantage of women, maybe men too, but definitely women. Pros: absolutely none Cons: they take advantage of women more
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