After experiencing a problem with being misinformed by the business dept. personnel as to the procedure for filing for out of state licensing (and the excessive fee involved), I attempted to get answers to my questions regarding state sales tax and was met by the business mgrs. being not only less than helpful, but outright discourteous, arrogantly defensive and bordering on offensive! My problem (after a week of attempts initiated by myself, personnel from the Credit Union which holds the lien and the licensing agent from the MO. Dept. of Rev.) was finally resolved by the intervention of the companies licensing clerk with the upper management. All in all, it was not a pleasant interaction. I will not return, nor will I recommend this dealership to others.
Pros: License clerk was extremely well informed and helpful
Cons: Bus. dept. gave misleading and incomplete information