This company has no regard for the consumer rights or regulations set by the Attorney General in Oregon. I received a call from Len Scott in June stating that they had mailed a letter showing that I owed the debt & ""weren't responible for the mail system"" if it hadn't reached me. I disputed a medical bill, because I didn't know I owed it and wanted to make sure it was a valid debt from 2 years ago. The disputed mailing had all my current information- including cell ph#, but I rec'd another call @ work from Len on the 3rd of July on my voicemail & then received another call the following Tues July 8th. I acknowledged that I did owe the debt & offered to make $20 monthly payments (I read online that they can't force you into a payment plan you can't afford) & he stated I had to make it in 2mo payments or be sued & hung up. I called the agency that sent me to this collection agancy & lodged a complaint w/ them. They called Fidelity & said that they would now take my payment plan & to call them back. I did & had to leave a message, because Len was out on lunch. I also called the receptionist to complain to Len's supervisor & found out that he was the supervisor! Wish me luck on getting the payment plan worked out.... but I recommend any business to stay away from this collection agency. They are unwilling to work with people to get the money on the claim with payment plans & threaten their clients w/ unlegal means. I have also lodged a complaint w/ the Oregon Attorney General's office.