I have had to deal with this dealership, though I have never done business with them myself. One of the residents of the shelter where I work as an summer intern purchased a car from Fazeli Mitsubishi, had it for a week or two, and was then made to return it.
When I went to pick up this woman after she'd dropped her car off, I found her very upset. She didn't understand why they had taken the car back, so I went inside with her to try to get a copy of her contracts and paperwork. I hoped to explain the situation to her. I don't know what had happened prior to my arrival, but here is my experience:
When we went inside, the general sales manager, Wally Bello, came out and began what can only be described as an utterly immature exchange with the customer. He didn't acknowledge me at all, so I said hello. I politely requested copies of her paperwork. I was seated at a table and Mr. Bello (who is a large man) was standing up. He leaned down fairly close to my face and asked me in a condescending tone, "Ohhh you want copies of her papers? Are you an attorneyyy? Let me see your attorney's license." I replied that I was not an attorney, but that she had the legal right to have a copy of any papers she had signed.
He, still towering over me, began to mock me, saying, " OK, 'Miss Rights', if you are not an attorney you don't know anything about the law." At this point I actually felt physically threatened by Mr. Bello, so I stood up. I repeated the request, but he refused and we ultimately left without the copies. I contacted an attorney, who finally was able to get copies sent. The attorney was told I had been "belligerant".Anyone who knows me would find this laughable, as I am much more likely to be described as calm, quiet, even shy. In ad