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Fault Line Cleaners - Los Angeles, CA - Reviews page 1 - Judysbook

Fault Line Cleaners

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1550 Westwood Blvd
Los Angeles, CA 90024
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(310) 474-6468
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Dry Cleaning

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Fault Line Cleaners - Los Angeles, CA
Fault Line Cleaners - Los Angeles, CA
Fault Line Cleaners - Los Angeles, CA
Fault Line Cleaners - Los Angeles, CA
Fault Line Cleaners - Los Angeles, CA

Reviews

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Best

I don't understand the bad reviews, I use them for dry cleaning of high end designer pieces and they remove even the worst stains. Last time I brought in a white Dolce & Gabbana d...

Worst

I had been a loyal Fault Line customer for 3+ years. I chose to ignore the fact that they were severely overpriced because the location was convenient (right between work and hom...

Happy customer for over 2 years 8/25/2009

I don't understand the bad reviews, I use them for dry cleaning of high end designer pieces and they remove even the worst stains. Last time I brought in a white Dolce & Gabbana dress with such horrible stains that I thought it's gone... and they even managed to clean this one. Plus they've been always very friendly and helpful... Pros: very good customer service more

RUINED my wedding dress day before wedding 6/23/2009

I took my dress to Faultline cleaners to be steamed, the day before the wedding. They were recommended based on the fact they handle silk dresses and couture clothing, and wedding dresses. Fault Line RUINED my wedding dress! I took my couture wedding dress to fault line because my hotel recommended them for steaming prior to my wedding. I got my brand new dress back covered in black marks with yellow and green stains all over it and black boot prints on it! hotel concierge called and took it back - fault lien promised to clean it and have it back the morning of the wedding. They brought the dress back at 9am looking worse, it not only had the same marks and stains but now it had several more boot marks all over it. My dress was RUINED!!! The hotel concierge called fault line to discuss it with the manager and at least get my steaming money back. They refused to even give me the money back for steaming and said that my dress could not have been new, that it was clearly a used wedding dress!!! Fault line RUINED my wedding dress!!!! don't ever take anything there!! not only will they ruin your clothes but then not even give your money back. the WORST place that exists!! Cons: ALL more

An unfavorable business experience 8/24/2008

If everyone's experience here was as bad as these reviews seem to describe, and since my experience was pretty comparable to these I would suggest people file an actual complaint. Posting here is like preaching to the choir, lol. If you go to the labbb website, your opinions will make sure Faultline gets some sort of reprimand, and other consumers will hopefully not have the same experience I or others seem to have had. Pros: location Cons: service, quality of service, price more

Stay Away! Will Ruin Your Clothes! Beware of Kevin! 6/28/2008

If you want your clothes to smell like cigarette smoke, have rips in them, and come back dirtier than when you dropped them off then you should go here. Otherwise, stay away. The owner has the worst customer service ever, don't give this place your money. Cons: Make yoru clothes Smell. Owner Kevin is horrible. Overpriced. They don't actually clean anything! more

BEWARE! Horrible customer service. Will ruin your entire wardrobe!!! 6/28/2008

I took a brand new dress there to be cleaned for an event, when I went to pick it up there was a huge tear in it that was not there before. They told me that they didn't do it and it was my fault. I spoke to the owner, and he said it was my fault and that he wouldn't pay for it. Don't go here! Pros: Zero Pros Cons: Ruin your clothing. Overpriced. Will lose your clothes and then call you a liar! more

They make your clothes smell like BO, then try to charge you again if to get recleaned. DO NOT GO HERE. The owner Kevin is really shady! 6/28/2008

The owner Kevin is rude, he ruins your clothes, then doesn't apologize. All of my clothes came back smelling like Body Odor and he wanted to charge me to re clean them. This place is the worst. Pros: There are none Cons: Horrible Customer Service. Make your clothes smell. Lose your clothes. more

THIS PLACE DESERVES NEGATIVE STARS - WORST CLEANER EVER - DO NOT GO HERE THEY WILL RUIN YOUR CLOTHES 6/28/2008

KEVIN THE OWNER, RUINED MY JACKET, THEN SAID HE WAS GETTING IT FIXED, I CALLED 10X TO SEE IF IT WAS READY, IT WASN'T, THEN THEY NEVER CALLED ME TO SAY IT WAS READY AND THEN WHEN I CALLED BACK THEY HAD GIVEN AWAY MY JACKET. THIS GUY IS SHADY DON'T TAKE YOUR CLOTHES HERE. Cons: SHADY - OVERPRICED - RUIN YOUR CLOTHES - GIVE AWAY YOUR CLOTHES more

WORST CLEANERS EVER!!! STAY AWAY 5/8/2008

I had been a loyal customer to them for a little while, when I picked up my last batch of cleaners, I noticed one of my shirts which I only had worn once, was ripped in the collar from inside out. When I went back to notify the manager/owner, eventhough I was dropping off another 12 shirts, he refused to take responsibility and basically said he doesn't care and I should go buy another one. I refuse to give business to these people and you should never either. Cons: damaged my shirt and would not take responsibility more

FAULTy customer service 12/28/2007

I had been a loyal Fault Line customer for 3+ years. I chose to ignore the fact that they were severely overpriced because the location was convenient (right between work and home) and I knew they'd get the job done right and on time. I easily dropped $80-100 per trip at this place and even took my alterations there. Pros: quick, thorough Cons: customer service more

Poor customer service 11/6/2007

My wife and I were shopping for a new cleaner closer to home, so we tried Faultline on Westwood Blvd. Bringing in our first batch of cleaning was met with indifference by the evening staff, but picking up the clothes was much worse. Cons: Bad attitude of employees and poor parking more

Suspicious customer service 5/10/2007

Whenever I bite the bullet and use this place, when I pick up my clothes a young hispanic salesperson initially hangs my clothes on the clothesline far from me to show me my clothers, as opposed to the clothesline next to the counter. They simply don't want you to inspect the clothes before you pick them up. Pros: good hours of operations Cons: They try to hide their work until after you leave more

Bad customer service 2/12/2007

I was a customer of Fault Line for 3 years. Despite the fact that unlike their competitors they never offer discounts or coupons, I was loyal and brought both my cleaning and laundry there at least once per week. Recently they raised their prices and started using a foul smelling detergent. When I requested that they stop they denied that anything had been changed and didn't even offer an apology or 10 cents off my next order. The clearly do not value loyalty; I'll be taking my business elsewhere. Pros: Easy parking Cons: Non-existent customer service, laundry detergent smells like plastic more

Expensive - But the best 2/11/2005

Faultline is expensive, but you can be assured of high quality everytime. It might not be worth it for just regular shirts - but anytime I get something dry cleaned that's expensive, I go here. Great service, fast turnaround - your clothes are treated well. Pros: Quality Cons: Expensive more
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Additional information

  • Hours:

    Mon - Fri, 7am - 9pm; Sat, 8am - 6pm; Sun, 10am - 5pm
  • Neighborhoods:

    Westwood, West LA

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