The food really is awesome! I've loved everything I've ever eaten there. Best Milkshakes! Tasty omelets. Huge pancakes and burgers/sandwiches. But the service is poor. It takes forever for someone to take your order, and even longer sometimes to get your food. I do like how they have coloring books and crayons for the kids.
We've gone a couple of times and they were closed! Or we've also gone and the non-smoking section was closed and they wanted to seat us in the smoking section. I was pregnant! Umm NO!
As much as these things are something less to be desired, you can't beat the amount of food, taste, or price. So we keep coming back, against my husbands wishes. LOL