I wanted my hair returned to my natural color with added highlights...the Fantasic Sams in So Pasadena, FL was the worst cosmetic experience of my life... I spent $135 (not much money) but my time and the condition of my hair afterward is beyond any monetary consideration. I had to go the ""salon"" on 5 different occasions totaling 15 hours of my time because of incompetence (they turned my hair green--3 visits), lack of product (after 4 trips they didn't have the color ""in stock"" to highlight my hair) and general lack of professionalism (the last trip they over-processsed my hair to the point where most of my hair had to be cut off). If anyone is considering ""cheap"" hair procedures they would be better off going to a beauty school in their area as at least the novices of hair care in those salons are supervised by instructors as opposed to the ""beauty school graduates"" employed by Fantastic Sams who forgo customer service for customer volume thereby ruining their clients' hair and customer base. Also, the management and owners do not care about resolving customer problems.