I'm devastated. I got the worst hair cut of my life from Heather. She didn't listen to anything I said and did the opposite of what we discussed. She said that we would keep my bangs long so I could sweep them to the side, what did I get? Baby-doll bangs, they are so short and I look ridiculous. I told her I wanted to keep my hair long and she said okay that she would do a long hair cut, showed me about 2 inches and said she would cut that much off keeping it straight across the back, what did she do? Cut off about 5 inches making it shoulder length and layered it. It took me 9 months to grow out my hair and now she cut it all off. She cut my hair dry, didn't wash my hair and when I left I had tons of hair clippings sticking to my face. One of my friends said, well the bangs will grow out in a couple of weeks – I didn't want a haircut that was going to look good in a couple of weeks, I have a professional job that I have to go to every day. I asked another friend if she would describe my hair as a long hair cut and the answer was no. I cried the rest of the day after leaving the salon. I know it is just hair and there are worse things but the main point is she didn't do what she said or discussed and now my hair looks terrible. I have to wear a hat in public. I called Heather an hour and a half after I left the salon to tell her how disappointed I was – do you think she called me back. No! Too bad you can't rate less than 1 star on this site.