After reading the reviews I was a little concerned, but upon arrival I actually found the staff to be very helpful and accommodating. My room was pleasant and had a wonderful view of the river and was very relaxing drinking my coffee in the morning while watching and listening to the river. I found that the property was a little older but wasn't in bad shape. I stayed in Gatlinburg for two nights and then moved to Pigeon Forge to the Grand Resort Hotel for two nights which is a sister property. All in all a pleasant trip.