Family tire And automotive service

2.0
1 reviews
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id: 27756009
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1251 West Northwest Highway
Grapevine, TX 76051

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(817) 380-3163
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Took my vehicle in for heater core. They had to take the dash off of the vehicle to fix this. Now my headlights don't work. But of coarse they say it has nothing to do with wha...

I DO NOT Recommend 9/21/2011

Took my vehicle in for heater core. They had to take the dash off of the vehicle to fix this. Now my headlights don't work. But of coarse they say it has nothing to do with what they worked on; which is flat out BS. They worked when I brought it in; had the head lights on when I dropped it off! They took the dash off (can clearly see where the dash isn't lined back up that great), and now no headlights. They tried to tell me it was another part that went bad. Once I told them I won't pay any additional charges for them to fix this; they said have a nice day and just handed my keys back. more
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Owner Message

  • We feel that getting to know you and your vehicle help us to advise you as to the best plan of action to keep your vehicle on the road. We see each vehicle individually, not in the masses. We make recommendations based on your needs, not the needs of everyone else. We can identify what services or repairs are priority, and what services or repairs can wait. We do our best to work within your budget, all the while keeping your vehicle running safely. Occasionally, there are the more challenging vehicles, the ones that keep us awake at night, going over and over again all the possible reasons a car is misbehaving. Despite what some people might think, we want nothing more than to fix your car and fix it right the first time. This is what we do, day in and day out, and we take it very personal when something goes wrong. So, if youre looking for a shop that will treat you and your vehicle like a member of their family, look no further, because with us, its always personal.

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