My sister moved into the Falcon Ridge Apts in late 2006 and was told that her new apartment would be in excellent condition upon move in. She was eagerly waiting to move into her new apartment and was very excited to learn that she could get her keys a day early (good sign right?). Well... she goes into the apartment, the first welcome she gets is an overwhelming odor of animal urine. She inspects further to find crud all over the kitchen (left courtesy of the old tenant), urine and feces all over the toilet and on the floors (again, courtesy of the old tenant). The A/C wasn't working nor was the heat (remember this is in the winter). Turns out the staff didn't even have the apartment cleaned. She has two small children and the lease on her old apt was up the next day, so... she stayed up until 4 in the morning just cleaning the stupid apt. The ladies in the office told her that they were very sorry, this shouldn't have happened, and ""we will reimburse you for all of your cleaning supplies, etc. Well, guess what? She went in the next day for her money and was told ""we don't owe you anything as you didn't give us the opportunity to clean it for you first!"". So not only is she is out of $100 worth of cleaning supplies, her muscles ache, her kids are whining because there is a lot of moving to do and they have nowhere to sit or anything to do. Needless to say, when her lease is up, she is out of there! The only positive thing she took away from this experience is that she only need give a 60 day notice to vacate at anytime. Wonder what will happen should she decide to leave early?
Pros: In Klein school district, close to Pauls Pizza
Cons: Poor Management, poor customer service, poor upkeep of apt units.