Factory Builder Stores

Most horrible experience ever. Called and received a quote for a tub with jets .. Sales person gave us a quote , sent us a picture with specs and had a salesperson walk us through there website to view the tub.. All which had jets... So we purchased the tub from them..had to wait 3weeks for it to arrive. Had to pay some one 80.00 to go and pick the tub up from Houston ( live in Beaumont area)... When we received the tub it wasn't the correct one. Had no jets just a big soaker tub.... Well now they refuse to take responsibility for there mistake and want to charge us a 25 percent restocking fee.. Which we have the email they sent with the picture with jets... After a week finally talk to a manager who then didn't return my call... Had to call him 2 days later.. And the outcome is they will take the tub back and give us a refund but we are having to drive all the way back to Houston to return it.. The point is I could of went to Lowes locally and purchased a jetted garden tub for the price they want for the correct tub and didn't have to wait for 3 weeks or pay someone to go pick up the tub. Very inconsiderate company .. Didn't care they gave incorrect information or in-convinced us.. Wouldn't recommend doing business with this company ever... more

My condo flooded with Hurricane Ike and my kitchen was destroyed. The appliance salesman, Ross, came to my condo and brought along his cabinet designer, Heather. Together they drew a plan for my gutted kitchen and made it more efficient than it ever was. Heather ordered the cabinets and My wife and I met Ross at the Showroom on Richmond to pick our appliances. Ross knew exactly what we were up against, his house had also flooded. Three weeks later, after we had our site prepped and done, the cabinets went in. Perfect fit and GORGEOUS!! After the countertops were installed the appliances were delivered and installed. Simply Beautiful! Pros: Wondelful selection. Competent sales staff, great service Cons: good things are expensive! more

We ordered a complete set of Showplace kitchen cabinets from Factory Builder Store. Six months later, our kitchen is STILL not complete, the cabinets installed are quite different from what we designed and purchased, and the company has NO interest in our satisfaction. Pros: The appliance side is knowledgable and helpful. Cons: EVERYTHING about the cabinet sales. more