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FWS Home Furnishings Williamsville - Buffalo, NY - Reviews page 1 - Judysbook

FWS Home Furnishings Williamsville

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4199 Transit Rd (at The corner of Main Street and Transit Road)
Buffalo, NY 14221
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(716) 633-0022
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Main categories:

Furniture

Related categories:

Home & Garden

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FWS Home Furnishings Williamsville - Buffalo, NY

Reviews

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Best

My boyfriend and I purchased a couch and loveseat from the store in the Transitowne Plaza. I ordered a special fabric and pillows and we got it all delivered within five weeks. I...

Worst

We ordered a custom couch and love seat from this FWS location on September 4th. We had to pay the hefty sum up front. We were told 6-8 weeks. Over 8 weeks later we heard nothin...

Excellent experience 4/12/2012

My boyfriend and I purchased a couch and loveseat from the store in the Transitowne Plaza. I ordered a special fabric and pillows and we got it all delivered within five weeks. I absolutely LOVE it. We shopped at four other stores too, but they had the best price. Very nice customer service people too. more

Fed Up 11/21/2011

We ordered a custom couch and love seat from this FWS location on September 4th. We had to pay the hefty sum up front. We were told 6-8 weeks. Over 8 weeks later we heard nothing so we called. They said that they told us ""8-10 weeks"" which they 100% did not (funny, because they did the same thing to the reviewer below this). My husband says he wants a more accurate date so the manager tells him he will find out and call him back. He never called back. So, 11 weeks goes by and we call again. A customer service woman answers and says the manager isn't going to be there for almost a week and that our furniture won't be in until mid to late December. Where are they getting these dates from? We were told 6 to 8 then 8 to 10 and now it may be around 16 (if that's even the truth)! It is pathetic that they had to lie about how long it would take, then tell us we are wrong, and then continue to give us the run around. I can not believe they can get away with this. They took our check, cashed it and simply continue to lie. If they lie about when our furniture will be ready, I truly question if they lied about the good quality our furniture will be. I would never buy from here or recommend to anyone. No paying customer should have to deal with such terrible ""service"". more

Be diligent 11/15/2011

The salesman was nice enough at the Transitown location. It took me several trips to finally decide on what I was buying, but Sept 1, 2011, I finally placed the order. Mike told me the chair would take 6-8 weeks. At 8 weeks I called looking for it, and he told me ""no, I said 8-10 weeks"" . Funny I distinctly remember 6-8 but whatever. At 10 weeks (which was last week, we're coming up on 11) I still haven't received a chair. I am going to have to go in and demand the chair, or call my bank and cancel the payment which they got in full nearly 11 weeks ago! Who has time for this?! I have no choice and even if the chair were lined in gold, I'd never ever go back there! UPDATE- They are giving me the floor model with a $50 credit and free shipping. It's acceptable. more

FWS won't honor their warranties. 10/18/2009

We bought a bedroom set for our daughter and the saleman talked us into purchasing a warranty to cover any damage. He specifically mentioned nail polish remover damage. Two years later our daughter did spill nailpolish remover on the dresser. We contacted the warranty company who is out of business, so we contacted FWS to find out how we were going to get our furniture repaired. They refused to help us in any way saying it wasn't their problem. They are the ones that we paid, not Stainsafe. I will never buy anything from them again and I am telling everyone I can!!! Join my group on facebook ""Screwed by FWS in Buffalo, NY"". Pros: Good price on furniture Cons: They don't honor they warranty more

A good salesman, a bad salesman 6/5/2008

We bought a living room set from a great salesman, who really listened to our needs. I think we got a good deal, and the furniture was delivered around the timeframe they promised. While our salesman was writing up our order, a really creepy salesman tried to get us to shift our business to him. The creep said we should tell our salesman, who spent about 2 hours with us, that we changed our mind. The creep offerred us a discount to do this. We told him to take a hike. So watch out, and ask for Bill if you shop at FWS Transitown. Pros: Good selection, knowledgible sales staff Cons: Aggressive sales staff, you really have to take your time and ask a lot of questions more
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Additional information

  • Hours:

    Monday - Friday: 10:00 AM - 9:00 PM Saturday: 10:00 AM - 5:30 PM Sunday: 12:00 PM - 5:00 PM
  • Payments:

    Master Card, Visa

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