New month, new problem, with my basement ceiling leaking from the bathroom above. I had my basement in law flooded from the water heater that was faultily connected by the previous plumber, to roots from the tree in front of my house, which is apparently owned by the city - suffice it to say my run of plumbing bad luck had hit a trifecta, and it's just February yet.
I got bids and talked to two other plumbers before I turned to the internet to doublecheck on the reputation of these companies I was considering. In the process, I discovered Friendly Plumber and their good reviews, so with a reputation as good as theirs, they must be doing something right. It seemed unreal how they can please so many people. I had to try them for myself since I know that with my share of the insurance deductible, I had better be getting a job with solid results. My insurance company just won't stand for repeat visits anyhow.
Jo from Friendly Plumber showed up to my house with shoe booties, which I thought was a professional touch. He was courteous, and immediately got to diagnosing the fact that my son and I have a tendency to splash around the tub and water was escaping, causing the leak.
Thank God it was nothing major! He also noticed that our water heater still isn't strapped correctly, and this time, I'm no longer taking chances so I had him deal with that too. I am pleased with his expertise and am glad I did my research this time around.
I am okay with the price I paid, albeit a little higher than the two other plumbers. Jo at least was able to solve the problem. I recommend Friendly Plumber in a heartbeat.