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Francesca's Bridal - Nottingham, MD - Reviews page 1 - Judysbook

Francesca's Bridal

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7718 Belair Rd
Nottingham, MD 21236
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(410) 882-5050
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Main categories:

Women's Clothing , Bridal Shops

Related categories:

Retail Shopping , Apparel , Events , Weddings

Reviews

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Best

I visited Francesca's Bridal Salon last weekend with my Maid of Honor. This was my first time trying on wedding gowns and I came prepared with pictures from magazines! All of the ...

Worst

They were wonderful to work with on ordering my gown and matching a price I had found elsewhere. But when it came time for my alterations, they really messed up my dress. The bust...

Fabulous Selection with Great customer service! 12/14/2010

I visited Francesca's Bridal Salon last weekend with my Maid of Honor. This was my first time trying on wedding gowns and I came prepared with pictures from magazines! All of the consultants greeted us within seconds of walking into the store. We were advised to have a seat and told someone would be right with us. My consultant introduced herself just as soon as we sat down. She was very upbeat and energetic!!! She listened to what I was looking for and suggested that I try on other styles since it was my first time. When I finally found a gown I loved, she added a veil and other accessories so I could see entire look! She also showed me 3 bridesmaids dresses that looked great with my gown! I would recommended Francesca's to anyone. Great service, good knowledge on all of their stock pieces and very friendly and welcoming! more

Extremely Poor Customer Service 2/11/2008

I ordered my dress from Francesca’s in June for my early January wedding in Colorado. Francesca wanted me to order a size up from my measurements but I insisted on buying the size the manufacturer’s chart said I should. They told me I would have a fabric swatch within 2-3 weeks (which I didn’t end up getting until Dec), the dress within 3-4 months, and that they would have no trouble shipping everything to me in Colorado with plenty of time for alterations. In August I went back to look at veils and Francesca promised to check with the manufacturer to see if she could order matching lace from my gown so they or I could put together a custom, matching veil. Several weeks went by and I moved to Colorado but still hadn’t heard back on the lace so I started calling them. They always told me no one was currently in the shop who could help me and promised someone would call me back but never did. Another few weeks went by before Francesca finally left me a voicemail that she couldn’t order the matching lace. As the end of October approached I started calling asking for the ship date on my dress. Again, every time I called they said the woman in charge of ordering wasn’t in and she would call me back, but she didn’t. I finally got an associate on the phone that laughed at me and told me that all dresses take 6 months for delivery, not the 3-4 I had been told when I ordered, and she also told me that no swatch had been ordered for me. In mid November I finally got a ship date from them and they told me the only way for me to get the dress in hand sooner than 2 weeks before my wedding was for me to pay for them to overnight it to me. I finally got them to agree to eat the cost of the manufacturer overnighting the dress to them, and had my dad pick it up to then overnight it to me himself. In the meantime I finally got a swatch in the mail but it didn’t match my dress even though the accompanying letter claimed it was the same fabric. I finally got my dress less than a month before my wedding date, with a real swatch of my dress but only after several dozen long distance phone calls, $250 for UPS overnight shipping, and more stress than any bride deserves to go through. And to top it all off, the dress was too long and more than a size too big. If I had gone with Francesca’s size recommendation I would have had to have the dress taken in 2 sizes instead of just one. I had the dress altered at a local shop that double checked whether matching lace could be ordered from the manufacturer. It turns out it could but at that point the rush ship date was only a week before my wedding so there wasn’t enough time. If Francesca had ordered the lace 4 months earlier when she said she would check on it, I bet I could have gotten matching lace with which to make my veil. I recommend going to Francesca’s only to try on dresses and ordering from a store that actually cares about customer service and honesty. more

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Good service, horrible seamstress 10/5/2005

They were wonderful to work with on ordering my gown and matching a price I had found elsewhere. But when it came time for my alterations, they really messed up my dress. The bustle wasn't ANYTHING like the picture I showed them, the hem was 2 inches too short and the top wasn't altered correctly either. I would recommend them as a shop, but take your alterations elsewhere. more

Personal service, beautiful dresses 8/9/2005

Francesca's is immediately off the beltway but tucked back a bit from the road - that can make it difficult to find, but it also gives it a quaint, detached feeling. The shop is on the second floor of the building and is decorated with muted elegance. You can't help feeling calm and at ease when you walk in the door, and the staff contribute to the comfortable feeling. They ask relevant questions and then lead you with uncanny accuracy to a selection of dresses just right for you. They do expert alterations quickly and for a reasonable price. Their dress selection is smaller than a big shop but each piece is gorgeous. Wonderful shop. more
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