Poor customer service-especially "project manager" Mish (Misha). He really puts the Kinko reputation at risk. Kinko made a mistake on my order (it happens, I understand) and when I called to ask about it, I was placed on hold for 10minutes with no apology. He complained to me, the customer, that he can't find my order on file (obviously he shows lack of patience and skills) and he had difficulty comprehending seven hundred four is 704 (he kept repeating 7-4-0). Being so lazy, he demands what paper I used...shouldn't he know? By the end of the phone call, he was raising his voice/tone and even taking pride in his rude behavior. I have heard about his poor customer service before but I did not expect it to be this bad. If Kinko really cares about their business, they would take necessary actions on Mish.
Pros: Good parking, connected with Starbucks
Cons: Poor customer service by certain employees like Mish