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Eyeglass World - Salt Lake City, UT - Reviews page 1 - Judysbook

Eyeglass World

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6079 South State Street
Salt Lake City, UT 84107
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(801) 685-6200
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Eyeglass World - Salt Lake City, UT
Eyeglass World - Salt Lake City, UT
Eyeglass World - Salt Lake City, UT
Eyeglass World - Salt Lake City, UT
Eyeglass World - Salt Lake City, UT
Eyeglass World - Salt Lake City, UT
Eyeglass World - Salt Lake City, UT

Reviews

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Best

My daughter recommended I have my glasses made here. I am so pleased with my glasses and the service I received. Leslie helped me make my selection of lenses. I wanted to use ...

Worst

I recently decided to go to EyeGlass world for exam and glasses. This operation is purely profit driven and survives on false advertising, as well as new business. The reason I ...

Wonderful service and affordable glasses 1/20/2012

My daughter recommended I have my glasses made here. I am so pleased with my glasses and the service I received. Leslie helped me make my selection of lenses. I wanted to use my old frames since they were fairly new. She inspected them them and told me they'd be fine. She didn't try to talk me into something I didn't need. I came back the next day and I arrived a bit before the time they were supposed to be ready and was very pleased to find that they were ready and waiting. I highly recommend Eyeglass World, Murray to anyone who needs affordable glasses quickly. more

Beware of this place!!!!!!!!!!!!!! 12/16/2010

I recently decided to go to EyeGlass world for exam and glasses. This operation is purely profit driven and survives on false advertising, as well as new business. The reason I say this is because of slow service and a lack of professionalism and care. more

Poor Service, Horrible selection, and very careless 1/10/2009

The first time I went in the receptionist made me wait over an hour for my appointment just to tell me that they could not give me my eye exam until they verified my information with my insurance. My prescription was wrong THREE TIMES!!! How do you keep messing up a prescription. The customer service was awful and the management was mediocre. I waited three months, no joke, three months for my glasses. I did not get a phone call to tell me my glasses were ready. When I went to pick them up today I thought the nightmare was finally over. Oh no, I have not even had my glasses three hours and I just noticed that my 350.00 frames have a scratch on them AND they are missing rhinestones. I do not recommend this place to anyone unless they want to wait a LONG time to get their glasses. I have gone to LensCrafters for the past 3 years and to the Morin Eye Center and I have never had such horrible service. The longest my glasses have ever taken was a week, not three months. I agree that they are over priced and never again will I set foot in their store. Well I'm forced to on Monday because they have to fix my frames now and that ought to take them another three months! Pros: No pros, they were not what I expected at all Cons: Read my comment! Need I say more? more

Very slow service , poor customer service, NO quality control. 1/9/2009

Dec 13, 2008 went to the Salt Lake City, Utah store and purchased the two for one deal. The person helping me claimed to be the regional manager up from Phoenix to help. First concern: after all of the ""add-ons"" the price was very expensive (after checking around - more expensive than other places). Second concern: company failed to meet the promised time of delivery for the glasses. On Friday, 1-9-09 I called AGAIN and was told the glasses had just come in that afternoon. I immediately went to the store to pick them up. Third concern: only one of the two pair of glasses was actually delivered. No one could give me a time for delivery of the second pair. Fourth concern: Upon attempting to use the new glasses, I found the left lens was so blurry I could not see anything out of it. Fifth concern: quality control I noted that a sliver of polycarbonate was stuck in my finger. Upon closer examination of the eyeglass lenses I noted ""pieces of polycarbonate along the edges of the lenses. The lenses did not have the edges ground off NOR were the edges buffed. Sixth concern: No management help. There was no manager at the store (a new manager apparently was in Las Vegas being trained this week). The assistant manager was new and could do nothing for me. I asked for a refund and was told to come back on Monday or call customer service. I was given a card with the number. Seventh concern: NO CUSTOMER SERVICE. I called the customer number upon arrival home (5:20 PM MDT). I got a recording asking me to leave my name, and phone number and someone would call me back. Cons: Expensive prices, Very long delivery window, Poor quality product - lenses, No Quality Controls, NO Customer service, Failed to deliver requested product more

The choice of optical frames could have been better for shuch a pricey store 5/22/2008

Even though the service was great and the eye doctor was too quick with the exam.. Pros: Manger was very helpful. Cons: Not a lot of good selection everything looked alike. more
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Owner Message

  • At Eyeglass World, you'll always find a huge selection of fashionable eyeglass frames at super low prices, great customer service and an in-store lab that lets us turn around most orders the same day! Where else can you find 2 complete pairs of glasses...

Additional information

  • Hours:

    Monday - Friday, 9am-7pm, Saturday 9am-6pm
  • Payments:

    Master Card, Discover, Visa, American Express
  • Neighborhoods:

    Murray

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