From the website to calling on the phone was very easy to understand everything. The day I signed the paperwork was just as easy with just a few things to be signed. They take you to the unit you are interested in to see if it will work for you and show you some others to compare sizes.
They have locks if you need one and boxes. Nice extra that they have a truck to use for a day at no charge just put gas in it. You can set up automatic payments if you wish. I will stay with them for as long as we need them.