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Exmoor Pet Care Services - Austin, TX - Reviews page 1 - Judysbook
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Exmoor Pet Care Services

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7107 Brodie Ln
Austin, TX 78745
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(512) 838-3933
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Exmoor Pet Care Services - Austin, TX
Exmoor Pet Care Services - Austin, TX
Exmoor Pet Care Services - Austin, TX
Exmoor Pet Care Services - Austin, TX
Exmoor Pet Care Services - Austin, TX
Exmoor Pet Care Services - Austin, TX

Reviews

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( 6 )

Best

I am so Happy about our experience at Exmoor. Top notch service. Cheerful, funny and accommodating customer service. You can get a hair anywhere, but you get groomed at Exmoor. Pr...

Worst

Took my Bichon in for a trim and bath. When I picked her up, she was SKINNED around her eyes, and on her belly. They obviously didn't finish trimming her. She was severely trau...

Happy Experience 1/28/2011

I am so Happy about our experience at Exmoor. Top notch service. Cheerful, funny and accommodating customer service. You can get a hair anywhere, but you get groomed at Exmoor. Prices are competitive and the service is priceless... Thanks Exmoor for taking such good care of us. Happy Halo and Belle Glade. more

Happy after one month 7/28/2010

Our dog stayed at Exmoor for a month and was healthy and happy when we picked her up. We had used a different boarding service previously for two weeks and our dog came back tramatized and emotionally distant. Big difference! more

Great place for your cat 2/4/2010

I boarded my high maintenance diabetic cat for 2 weeks. She was healthy & happy when I picked her up. Her 2x daily insulin shots were no problem for the well-trained, caring staff. Pros: professional & caring Cons: none more

Good Service 10/6/2009

I've always liked their groomers and have had no issues with their staff. I would highly recommend them to anyone. They offer walking and entertainment services for your pets while they are waiting to get groomed. They also have a jacuzzi bath and special message options for your pets that are ageing. Very nice. more

Traumatized my dog! 9/23/2009

Took my Bichon in for a trim and bath. When I picked her up, she was SKINNED around her eyes, and on her belly. They obviously didn't finish trimming her. She was severely traumatized, and nervous for weeks. Spoke to the manager, who was apologetic, and offered free skin-soothing spa-baths, and refunded my money. Can't bear to bring my dog there again. more

Exmoor is a great place 9/2/2009

Been going there since 1996. Have trusted them with my dogs and cats for boarding. Vickie at the front desk is wonderful. When my Dog, who had been going there for years was 17 she no longer wanted to be groomed. They let me go back and be with her while they groomed her. Mauvie her groomer was wonderful...They have extremely small quarters for grooming so I can see why they don't give tours. They have always had the specific hours, closed from 1pm till 4pm and that's just the way they do business. Just took my newest dog Maltese/schnauzer mix there Monday, Mauvie is still here after all these years...and gave her a wonderful cut...Their prices have gone up quite a bit over the years, but guess you have to pay for quality. You have to book boarding far far in advance...especially on holiday. Nice Family run business. more

my dog is missing part of her ear because of their groomer 6/19/2009

The other day when I picked my dog up from getting her summer hair cut I realized that her ear was cut and bleeding. After taking her to the vet I found out that it wasn't a small nick, she actually has a piece cut off her ear. When I went to complain the groomer just shrugged her shoulders and blamed my dog. She didn't even try to stop the bleeding and there was NO APOLOGY. The management did pay for the vet bills and they are nice. But them having this terrible groomer shows a major lack of judgement. The groomers don't care about the animals....just fitting as many in to one day as they can to make more money.If you care about your animals well being don't trust them in the hands of ex moor. more

my dog's ear is missing part of her ear because of exmoor 6/19/2009

The other day when I picked my dog up from getting her summer hair cut I realized that her ear was cut and bleeding. After taking her to the vet I found out that it wasn't a small nick, she actually has a piece cut off her ear. When I went to complain the groomer just shrugged her shoulders and blamed my dog. She didn't even try to stop the bleeding and there was NO APOLOGY. The management did pay for the vet bills and they are nice. But them having this terrible groomer shows a major lack of judgement. The groomers don't care about the animals....just fitting as many in to one day as they can to make more money.If you care about your animals well being don't trust them in the hands of ex moor. Pros: decent management Cons: irresponsible groomers more

Exmoor Pet Care Svc is awesome 5/22/2009

Love this place as they are attentive and loving to the animals. This is the first place I have boarded my fur children where they do not throw a fit when I give them over and they are always in great shape when I pick them up. Previously I would have wild barking canines after boarding elsewhere - but not at Exmoor. They pay great attention to special food or pills and health issues. The staff is extremely personable and friendly and apparently love animals. I feel safe leaving my animals here and do not worry as I know they are watched and cared for. Their grooming staff is also great as cuts are very cute and both dogs get a bath successfully ( hard task). I cannot say enough good things about this place more

great! 11/14/2008

we recently took our puppy for grooming. we were very nervous about leaving him with people we really didn't know, but were calmed and reassured upon arrival. great customer service in person and over the phone! they did a fabulous job on the trim. our dog is a mini poodle but we didn't want the traditional "poodle cut" my husband asked for something more manly! not too short around the paws and face. we loved it and so did our pup. they cut it short, but not too short. his paws were tapered, not shaved and around his face looked awesome with a few spikes on top. GREAT JOB!! he was ready for the hot texas weather! we'll be back! thanks exmoor!! more

NO HOT BOXES 8/24/2008

I have seen the grooming facilities at Exmoor and have had my dog groomed there for 3 years. They do not allow customers or staff if at all possible to go to grooming facilities due to the fact that the pups or kitties start moving around when people enter - hence, makes grooming very difficult - have you ever tried to groom a dog or cat???? There are NO, absolutely, NO HOT BOXES at Exmoor - they would never put animals in jeopardy like that. I love Exmoor and will always use them for my services!!!! I entrust my best friend with them. more

Will Never Use Exmoor Again 6/30/2008

I took my two dogs there for boarding and the front staff was ok at check in. I felt ok leaving my dogs there. However, when I returned to pick them up, my dogs looked awful. I almost didn't recognize them. I asked for a tour of the facility and they said that on Fridays, they do not offer tours. The finally agreed and asked me to wait while they cleaned the area. I waited about 10-15 minutes and I was led back to the worst smelling room. It reeked of urine and poop. All the dogs in there looked agitated and unhappy and I would not blame them. Huge difference from the happy dogs I see at Barking Hound Village, where my dogs have gone before. My dogs and all the dogs I have seen there are happy and rested and there is nooo smell there at all where the dogs sleep. I will never go to Exmoor and would not recommend to anyone who loves their pets. more

3 dogs---training, grooming and boarding...always happy 6/27/2008

We love Exmoor. The front desk staff and those responsible for moving animals to their assigned location, are fantastic. At drop off, they move quickly to get everyone in and out and on there way. The boarding is good, with choices for frisbee time, couch time, etc. The grooming is also good. We have had better but they are good and most importantly, the staff is great with the animals. I have one dog that was traumatized as a puppy and the Exmoor staff has done a great job helping me get her through it. Training was very effective for us...its more about training the humans, not the dog. TINA is awesome. Once the human knows their role, things go well with consistency. Only thing we don't like is the fact that they close for Quiet time for a couple hours each afternoon when I would like to be able to pickup sometimes. more

Sorry nobody's purrrfect 6/26/2008

I'm sad to see so many bad things said. I've never "blogged" before, this is my first time. I love Exmoor pet care. I've used them for 2 generations of pets and have never encountered problems...except for being put on hold a little too long. One of my dogs got into it with his sister while they were boarding there and he got a wound on his ear. They were quick to contact me and very knowledgeable on how to care for him. They actually probably helped me save some money. He was treated consciously and with care and the wound on his ear was fine.Lady with the puppy's that were nicked. Ouch!! That's never good. Have you ever groomed a dog before?Dog's jerk around, pull there limbs away and OMG sometimes they even try to bite..well at least your pet is okay.I love the grooms I've received at Exmoor. Even if they did get a nick or a nail cut too close. I've tried to give one of my dogs a summer cut..never again, it's very difficult. I'm not good at nail trims, my dogs fight "tooth" and "nai more

Stay Away From Groomer 4/24/2008

Stay away from Groomer at Exmoor. My two small poodles have suffered from knicks and burn marks from the grooming. Front desk staff is great and boading is good. Exmoor should get another groomer to replace "The Drama Queen." more

Great customer service! 2/26/2008

I was amazed how knowledgable the front desk girls were! They adequately answered all my questions and even offered a tour among all the other options...play groups/massage/grooming etc... Knowing that the staff has pet care education levels that they can reach makes me feel better about leaving my pet. more

Avoid the services 12/8/2007

Not reccomended, their customer service is bad, and as a proof is the restricted conditions for delivering and picking up the dogs in terms of hours, and teh eagerness to endorse an 'Urgent Pick Up or Delivery" fee to remedy any problems customers may have had with their timing. Demostrates no flexibility and they are taking advantadge of the pet boarding needs in Austin. The situation allows them to be rude and aggressive with customers. i.e the fact that Thursdays are the only days with extended hours shows that they require customers to buy extra days.... more

Avoid it, not good 12/8/2007

Not reccomended, their customer service is bad, and as a proof is the restricted conditions for delivering and picking up the dogs in terms of hours, and the eagerness to endorse an 'Urgent Pick Up or Delivery" fee to remedy any problems customers may have had with their timing. Demostrates no flexibility and they are taking advantadge of the pet boarding needs in Austin. The situation allows them to be rude and aggressive with customers. i.e the fact that Thursdays are the only days with extended hours shows that they require customers to buy extra days.... Pros: none Cons: services more

Avoid training here 2/9/2007

While their other services such as baths and grooming may be okay, stay away from their training. I learned the hard way the difference between good and bad training while going here with my dog. I took my dog to Exmoor for both their basic and CGC classes and it simply didn't cut it. While my dog and I did fairly well in this class, the bar wasn't set very high. I have since enrolled in another class at another training facility and the difference is astounding. Both me and my dog love our new trainer. It is a fun and rewards-based class (eg treats, toys and praise--whatever motivates your dog). It only costs slightly more than Exmoor, and you get so much more. If you really want good training and fun for both you and your dog, look elsewhere. Pros: Staff is personable, easy to find Cons: Training is subpar more

I'd stay away from their training 2/1/2007

The training is unsatisfactory. They are well intentioned and the staff is very nice, but unfortunately the training just isn't up to par. You are better off going elsewhere where you will get much better training that is practical and necessary for you and your dog. You barely know anymore at the end of this class than you did at the beginning. Do yourself and your dog a favor and stay away. \r \r Other services I can't speak about, I've never used them for more than training although I did call and speak to them about the daycare once and decided not to use it as there are daycare centers that offer much more fun for the dogs such as all day, supervised playtime where dogs are divided by size, age and/or personality. more
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Owner Message

  • <p>Exmoor Pet Care Services is a full service pet care company. We have over 36 years of experience working with animals in grooming and training.</p> <p>Our commitment to your pets welfare is the cornerstone of our business. Our highly  trained...

Additional information

  • Hours:

    Mon-Sat 7am-12am ; Sun 6pm-7pm

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