I went here a few years ago when I decided I wanted to change my image. Obviously I was nervous, as anyone would be about getting a drastic haircut. I explained what I thought I wanted, but left room for the hairstylist to make suggestions. I have difficult hair, and I didn't know if what I wanted would work well or be a complete disaster. She was good about explaining the style she thought would work best, and after she was done, I was very pleased with the results. I also really enjoy the atmosphere. They offer you a variety of beverages, such as a latte or cappuccino. The prices are similar to what you would pay at any nice salon.