The owners made my engagement ring and it turned out to be a poorly made product: my diamond was loose all the time and he refused to help me. I brought the ring to two other jewelers for a second opinion and they both said that the ring was very poorly made and I had to remake the entire ring. These products are sometimes flawed because they are hand made, and I totally understood that. European Creations should have stood behind their product and back it up by fixing the problem, but instead, they claim that it was my fault for cleaning my ring too often, how is once a week too often!?
Pros: At first, they make you feel like they are your best friend...
Cons: Then, they curse at you when they don't want to fix the problem they created anymore..