Lousy at returning calls. I have been going back and forth between Frigidaire and Esser in which to find out if the part that is wrong with my washer is under warranty.
I find myself calling them to find out about the repair, if it may be covered under warranty with promises to call me back. I do not have the time for this, my husband is newly disabled, we have 3 children all in school.
The last time I spoke to them was last week Mon (which she has said she was going to call me the Friday that just passed.) and she said she would contact a tech to see if this is covered, which I called today to see if she had found out anything. (a week later) She proceeds to tell me that I need proof of purchase, but the sticker on the washer says 4/05, which Frigidaire told me that was acceptable without the receipt. Also, the manual states that motor controller is covered up to 5 years, but the part needed is motor control board. All I want to know is if the motor controller and motor control board are the same thing.....
I've called Akrit and have been told that when they are here on service call, they can call Frigidaire to find out if this part is under warranty. Which to me, I just want to know if it's worth my time having the technician out here. Being as IF it's not, I pay for the service call. Which I paid one already and paying another one, I would have been better off buying the part I need off of Ebay.
But upon calling Esser today to find out anything, the woman was very rude . And when she explained to me I need the purchase receipt, and I explained to her that I don't understand how that is benefical, just more work for me to go through to get the proof and then to go through ALL that to find out it's not covered, is not worth it in my book.
But when I explained to her what Akrit told me, she said very rudely, ""Ok, I'll find out AGAIN from the technicans. Thannnnkss BYE! *Click*
Not worth it, not worth the hassle or the goose chase they like to have you on.
Really, not the way to handle a business if you ask me.
Cons: Customer Service / Professionalism