Front desk staff were super friendly, caring and full of smiles. If I have to be picky, two of them broke into a personal conversation while standing at the front desk upon check-in, which isn't appropriate. The layout is confusing and I didn't care for the fact that the therapist does not pick you up from the locker room waiting area. You're left to wander down a long hallway and then up a flight of stairs on your own while people who are clothed pass by you. The hot tubs did not work, and when I addressed this to an attendant, (after flagging her down) she didn't speak a word of English and just shrugged her shoulders. I asked her to get a manager, and she got her colleague who told me that the person on the earlier shift did not fill up the water appropriately which is why there were no bubbles. (It was also barely hot)...I proceeded to the sauna to find that the clock was three hours behind. I set the alarm on my cell phone. I never seemed to find an attendant to ask for help. When my friend and I sat in the waiting area, his massage therapist picked him up early, which although we were not having a couples massage, I'm accustomed to both therapists picking us up at the same time. The Pluses of the spa: Sony is a magnificent massage therapist. Great personality, professional, and highly skilled. Well worth the money. The ambience is relaxing and beautiful. Front desk staff upon checkout, once again, were friendly and had big smiles!
Pros: Sony was a great massage therapist, gave a five star massage, ambience, friendly valet
Cons: jacuzzis aren't great, and attendants aren't anywhere to be found in the locker room