I've given this place many chances & it's not worth the hassle. The coffee is never hot, just warm. The times I've asked for warm cream the girls working there can't understand english. I feel like I'm in Mexico not an American European style cafe! I try to ask for HOT cream for my coffee but of course they just stare at me like I'm the one who's nuts for not speaking spanish. Whenever I try to ask about the menu they of course don't understand. I watch people order ignoring the fact that if they were to ask a question they would not get anywhere. I finally got so fed up I found the owner or manager whatever he was & asked for my money back , this being the last time I'd set foot in there. All the while the girls behind the counter were laughing at me. The manager who seemes to be of non-American culture himself said ""yes I know they do not understand english."" I said ""then hire Americans who do!"" He said he was sorry, but I have tried this place over the years off & on thinking maybe it changed but has yet to do so. Nothing is more Irritating than to ask for what you paid for & not get it along with having to deal with the staff not understanding english & the owners not doing anything about it! You can forget about being able to explain to anyone there that your order was wrong or you want hot coffee or hot milk for it, you won't get anywhere. It's ridiculous!!!! Oh, did I mention when I went to the bathroom one of the staff had not washed her hands & opened the exit bathroom door with her hand YUCK!
Cons: Staff can't understand english, cold coffee, hassle