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Enterprise Rent-A-Car - Columbus, OH - Reviews page 1 - Judysbook

Enterprise Rent-A-Car

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1733 W 5th Ave
Columbus, OH 43212
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(800) 257-1136
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Enterprise Rent-A-Car - Columbus, OH
Enterprise Rent-A-Car - Columbus, OH
Enterprise Rent-A-Car - Columbus, OH
Enterprise Rent-A-Car - Columbus, OH

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I had recently rented a minivan from them and didn't have really as much of a pleasant experience to narrate! When I went to pick up the van, they were complaining about how they ...

Poor customer service 10/15/2014

I had recently rented a minivan from them and didn't have really as much of a pleasant experience to narrate! When I went to pick up the van, they were complaining about how they didn't have any (despite showing availability at the time of booking) and somehow they managed to get one for me. Next, the Van that i ended up renting wasn't cleaned and the gas was filled to an arbitrary level between half and 3/4ths of a tank and i was supposed to return with the same level of gas. The worst experience was with billing. I had returned on a Sunday (when their business was closed) and dropped the keys in their box. They charged me for an extra day, although I wasn't supposed to be charged based on my booking contract. When I called to sort this out, I was put on hold and finally the manager said he would call me back. He never did and I called up again. Fortunately there was somebody else who picked up the phone and said she would take care of it. She had also made it sound like I wasn't the more
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HOLIDAY DISCOUNT :
15% OFF all yearly plans
Use YEAR15 at checkout. Expires 12/31/2016

Owner Message

  • Great Cars. Low Rates. Free Pick-up. With the largest fleet in North America and over 150 makes and models, Enterprise Rent-A-Car has something for everyone. And, with more than 7,000 locations throughout the United States, Canada, UK, Ireland and Germany,...

Editorial

  • North America's largest rental car company boasts a fleet of more than 500,000 vehicles, including 120 different models. Long-term rentals are available.

  • 10/2/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon-Fri 7:30am-6pm ; Sat 9am-Noon ; Sun Closed ; Open Holidays
  • Payments:

    Discover, American Express, Visa, Master Card
  • Neighborhoods:

    Grandview Heights

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