manager John Flansburg - we rented from them one weekend and had an average experience, however upon attempting to rent again the following weekend we faced nothing but problems. management LIED TO US about being picked up, kept us waiting over an hour and never showed up!! thats right, we reserved a car, made a pickup appointment then the rental car staff blatantly lied about picking us up!!! THEY NEVER SHOWED UP!!! just kept us waiting... manager John Flansburg is a LIAR!! very unproffesional and lies to customers. DO NOT TRUST THIS OFFICE WITH YOUR PERSONAL CHECKING ACCOUNT INFO & DONT LET THEM WASTE YOUR TIME!! we have already filed a complaint with the BBB, remit all complaints through them.