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Enterprise Rent-A-Car - Ontario, CA - Reviews page 1 - Judysbook
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Enterprise Rent-A-Car

3450 E Airport Dr Ste 400
Ontario, CA 91761
(800) 257-1136
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Enterprise Rent-A-Car - Ontario, CA
Enterprise Rent-A-Car - Ontario, CA
Enterprise Rent-A-Car - Ontario, CA
Enterprise Rent-A-Car - Ontario, CA
Enterprise Rent-A-Car - Ontario, CA



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this airport is soo much better than lax. traffic is not nearly as bad, you can get in and out quickly and flights seem to be pretty punctual. the parking is not a problem and i...


All reviews seem positive

Editorial review from Citysearch 6/18/2015

Fist time I use Enterprise...great experience...excelent was awasome for the price....I will rent again from them more

Editorial review from Citysearch 11/25/2014

On November 3, we rented a car at the Ontario Airport. \r The paperwork process went smoothly and we were quickly escorted out to choose a rental car. We chose to take out the additional rental car insurance at the time of the rental.\r \r Two hours later, while driving on the 215 freeway, south-bound, we were struck from behind by another vehicle. We were able to pull to the shoulder and get out of traffic. In the mean-time the driver who hit us, took the next exit on the freeway and sped away.\r \r After calling 911 and getting advise from the operator, we proceeded on to our destination. The next day, we spent the morning at the local CHP office filling out paperwork regarding our hit and run accident. \r \r The following day, we went to our local Enterprise Rental Agency in Hemet and reported the accident. Since there was no replacement vehicles available, we waited all day, until 6 pm when one became available. The staff were very helpful.\r \r We returned the replacement car to Ontario on 11/10, when we then took the rental bus to the terminal to catch our flight. While in the terminal, we noted that we had only been charged for the days that we had rented the vehicle. The additional charge for the Enterprise auto insurance had not been included on our charges. We made a mental note to call Enterprise upon arrival home to pay the addition charge that had been omitted.\r \r Upon arrival home, we had a letter from the claims division at Enterprise in Kansas City. The letter included a phone number to contact the Damage Recovery Unit with our insurance and/or credit card information to pay for damages.\r \r We called and spoke to the Claims Recovery person and explained the circumstances to him. The next day, we went to our insurance agent, who faxed a copy of the signed contract, indicating we had taken out the additional Enterprise insurance, copies of the CHP accident report, a letter explaining the details of the accident, and pictures of the damaged vehicle.\r \r After waiting 6 days to hear from Enterprise, we called today and was informed that nobody in the office had received our faxed reports. We had a confirmation that the fax had indeed gone through at the fax number that was on the Enterprise letter. Also, of note is the fact that the contract, which had our initials on it, taking out the insurance, had apparently not been entered into the Enterprise computer system.\r \r Bill ask for the name of a contact person so that we could re-fax the forms to a specific person but nobody in the office was willing to give us the name of a contact person to help expedite the process and get this resolved. The service definitely isn't very personal.\r \r In 40 years of renting cars, we have never experienced such stress and mishandling. Of course, we have never been involved in a hit and run accident so I'm sure that you don't know how good the service of a company is until you have a need for that service. \r \r I won't say it ruined our vacation, but the additional time spent filling out reports and trying to do the right thing and ensure that all the paperwork was in order did consume some of our precious time with family. Then to come home and have to go through additional stress and hassle because, apparently an Enterprise employee didn't follow protocol when appropriately entering the rental information into the computer, makes us lose faith in the company as far as employee training and efficiency in service is concerned.\r \r Once again, we will attempt to fax, scan and perhaps mail all the needed copies of documents to your company and hope that someone in that great sea of unnamed employees will take up our cause and resolve this claim without more stress and hassle on our part. more

Convenient 7/14/2006

When i have a choice to fly out of LAX or this airport I always opt for Ontario. The parking is pretty easy and it is easy to get dropped off and and picked up which is nice. The baggage claim area is also convenient. Great choice more

great airport 6/6/2006

this airport is soo much better than lax. traffic is not nearly as bad, you can get in and out quickly and flights seem to be pretty punctual. the parking is not a problem and it is easy to find off the freeway. if you are in the area fly in and out of this airport more

Great Airport, Horrendous Traffic 11/30/2005

This is a great airport, but it is unfortunately marred by the fact that it is off the 10 freeway which has got to be one of the worst freeways in the whole universe. I avoid it at all costs. The new 210 extension has made it more bearable but unfortunately, I avoid this airport because of the freeway. That said, Ontario Airport has the best parking, both short term and long term. The terminals are easy to find and are well-marked. It's not too big of an airport so getting around is nice and comfortable. Overall, a great place. If only they could pick it up and move it next to the 5 Freeway. Oh, wait. Even worse. PROS: Great parking, convenient size CONS: Horrendous traffic more

OK, but ... 9/15/2005

The signage is confusing when you're looking for which parking lot and terminal you need. Once you've found it (after driving around a few times) you're fine and the parking is clean and well-lit. BUT, there's a much better parking lot called "Park 'n' Fly" just kitty-corner from the airport and it's only $9/day with fabulous service -- absolutely unbelievably great service with their buses to take you to the airport. more

The Parking Is Decent Enough! 5/30/2005

I found that whenever I had to drop off or pickup someone from this airport, that the parking was closeby and decent. It was somewhat confusing to get through the different lanes for what airlines and ended up making two full circles. Once I was able to find the correct location, though, the parking was decent enough. more

Top Rate 5/19/2005

This airport and it's parking lot was remodeled a few years ago. It's very modern looking now and efficient. Parking is clearly marked and smoothly run. Lots of places to eat in the food court. Mostly, I find it very clean which is refreshing for an airport that has so much traffic coming through. more

Great! 2/13/2005

I really like this airport. I went to school pretty close so I would fly out of here whenever I had the chance. It only has two terminals so it is small but it is very new and very nice. It is easy to get in and out of if you are picking someone up or dropping them off. The terminals are always really clean and the people very friendly. It is laid out really well so that you can easily find where you need to be and it won't take you long to get there. Because it is small, there are limited flights but it's worth it to try and find one! more
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Owner Message

  • Great Cars. Low Rates. Free Pick-up. With the largest fleet in North America and over 150 makes and models, Enterprise Rent-A-Car has something for everyone. And, with more than 7,000 locations throughout the United States, Canada, UK, Ireland and Germany,...


  • North America's largest rental car company boasts a fleet of more than 500,000 vehicles, including 120 different models. Long-term rentals are available.

  • 10/2/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon-Fri 7:30am-6pm ; Sat 9am-Noon ; Sun Closed ; Open Holidays
  • Payments:

    American Express, Discover, Visa, Master Card

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