I have driven to this store THREE times now from Nashville (about an hour round trip) just to purchase a single downstem. The first time was my mistake, I got the wrong size. I returned to get the proper one and they didn't have it, so they gave me store credit. The employee told me to call in a week and he would get a custom one made for me. I called in a week and was told he no longer worked there. A month later, I still needed a downstem, and I called with exact measurements and was told by the new employee that they had it in stock. I drove an hour a THIRD time only to be told they actually did not have it. They handed me a pack of matches and told me to call and speak to the owner. I have spoken to the owner and he refuses to remedy this situation through mail or in any way that would not require me to waste $20 worth of gas to drive there a FOURTH time. You're better off ordering online so you get what you're actually looking for, and so you don't have to deal with this store's incompetence for months on end. Enchanted Planet is a very, VERY poorly run shop.