Emerald City Emergency Clinic

Thank you, I know you did your best. I appreciate your sound opinion. more

Nicholas is my Dashound, my buddy and my pet. Actually, I've been his human, ever since we met. My kids are grown and gone, and my wife now lives with god. So, it's a very real blessing for me to have this dog. I found him in the dog pound, where he was left to stay. How could anyone resist from taking him away. They brought him from a storeroom, which was underneath. He had a small stuffed bear, held tightly in his teeth. The toy was from his prior home, and it was all he had. He was scared and lonesome, and his eyes were very sad. I brought him home and loved him, and joined his life with mine. A pair of "bonded buddies" who get along just fine. more

My husband and I wish to express our gratitude to you for your part in saving Hansi's life on Oct 10. When we arrived at the clinic, we knew that in Hansi's condition, time was crucial. We were greatly relieved when he was examined immediately, and shortly thereafter, you asked to speak to us. We also thank you for calling Dr. Johnson to do the surgery. We were fearful, but with your poise, your professional skill, and your sincerity, you gave us confidence that you would do your utmost to care for Hansi. I knew the danger involved, but i felt greatly relieved when you told us that, if necessary, you would close the hospital to treat Hansi. You offered us a clear and concise explanation of what was happening to Hansi when you showed us the x-ray of his stomach. You did not unduly frighten us with your explanation, but neither did you gloss over the risk involved in the surgery - nor the possible after effects. One can posses both. In a frightening time, i am grateful you were there to make the necessary decisions, and to instill in us the trust that Hansi was in good hands. Hansi brought you Godiva chocolates, but there may not be any left by the time you return! Oh well, a visit to Ireland is better than chocolates any day. more

We'd like to thank the compassionate and caring staff at Emerald City for taking care of our elderly cat, Norman, and of us, during the traumatic event of having to put him to sleep due to multiple organ failure. Our normal vet is the Cat Clinic of Seattle, but they were closed when Norman was taking a turn for the worse. They had recommended Emerald City. The staff took the time to explain the procedure, let us have as much time as we needed to say our goodbyes before and after the procedure. The vet even consoled us because we were feeling guilty that we weren't sure if we waited too long. This was one of the hardest days of our lives, but it could have been made worse by another staff. Thankfully, we had the Emerald City staff to help us through this horrible day. Thank you so much. more

Thank you so, so much to the caring staff at Emerald City for taking care of my kitty, Boss Tweed, on Christmas Day. When they saw all the blood in his carrier they took him back right away and made sure he was stable. It turns out a little bit of blood goes a very long way. Whew. The receptionist gave me my space as I cried my eyes out, yet was very reassuring that Boss was going to be okay. The vet was upbeat and supplied just the right amount of levity to the situation, putting me at ease. I left Tweedie there for two days, and when I phoned each day they always knew exactly who I was, who Boss Tweed was, and had news to report on his condition. They gave me a copy of his medical records for my regular vet, and I was impressed with the charting and the amount of information contained there. They kept a very good eye on Boss. When I picked Boss Tweed up they were concerned that the carrier was too small for him, so they gave me a dented but still fully functional and larger carrier for my 17-pound boy. I asked if they wanted me to return the carrier and they said no. Now THAT'S customer service! more

Dogs and cats are expensive, and when they get sick on the weekend, it's going to be even more costly. Pet owners who don't understand this are likely to be frustrated with E.C. Emergency Clinic. I adopted a dog from a legit rescue on Tuesday, and it was horribly sick by Thursday. When I took it into a ""regular"" vet, they tentatively diagnosed her as having pain from her spay stitches. Wrong. By early Saturday morning, I knew my dog was worse than ever, and I took her to EC Emergency Clinic. The assistant was so thoughtful and caring. Yes, they took my dogger to the back to be examined, but that's partially because they had to hook her up to an IV immediately. The vet (I forget her name) came out within a few minutes to tell me what tests they'd like to run, and all the possible outcomes. She was honest yet positive and supportive. It turns out that my dog has parvo (she must have gotten it a day or two before she was vaccinated by the rescue's vet). She's currently in her second day of treatment at the clinic, and is already doing significantly better. The vets understand that I have gone over my annual ""dog budget"" in a week, but I am OK with that since she's receiving 24-hour veterinary care, unlike regular clinics where the vets go home in the evening and return in the morning. When I call for an update on the dog, they patiently and warmly give me answers. They call when any treatment plans change. They let me know what to expect in the next day or two. They helped me get an interest-free payment plan so I can afford to save and rehabilitate my pup. Most importantly, they genuinely care about both the dog and me, and it shows. During regular hours, go to another vet to save money. On a night or a weekend, however, don't hesitate to bring your pet to EC. more

I lost my best friend on Thursday night. We came back from a nice dinner at Cactus and Cosmo didn't come downstair to greet us. We thought it was a little odd but his hips have been giving him a hard time and at 13 he's slowed down a bit. We came up and found him in the bathroom just staring at the toilet. When my wife bumped into him he fell over and I got that sinking feeling. A few seconds later we got him to stand up but then he pooped all over the floor. We called Emerald City and got him in the car but we were pretty certain this was it. We were met a the door by a really sweet tech. she came out with a gurney and took him upstairs. She put us in the the room that my friend who lived near there used to call the ""sad room""(very accurate). The vet whose name i can't remember was patient and offered us several diagnostic options but when we asked if he thought it was time for us to let our buddy go he said yes and made it clear that he felt we were making the right decision. The process was very calm and they gave us lot's of time to reminisce with Coz. We joked about how we got put on probation by the Post Office when he was a puppy because he scared the mail carrier by barking. We remembered all the good walks he'd had. And then when we were ready, the doctor very gently sat down with us and helped Cosmo pass. He and the tech were patient and supportive. This was literally one of the worst days of my life and it's still hard to talk about. But at least Emerald City was there to make this bad moment go as easily as possible. I thank them from the bottom of my heart. more

Then again, Ella was not on her death bed. I might have felt very differently about the "parents not allowed in the back room" policy or the 30-minute wait, if my cat's reason for being there had been different. more

My golden retriever recently had an emergency surgery. I was nothing but impressed with the staff. They were amazing with my dog and were so kind to me during the process. Every single person I dealt with at the clinic was wonderful. Thank you Emerald City for the excellent care for my dog and the kindness you showed me during this difficult time. more

When I call for an update on the dog, they patiently and warmly give me answers. They call when any treatment plans change. They let me know what to expect in the next day or two. They helped me get an interest-free payment plan so I can afford to save and rehabilitate my pup. Most importantly, they genuinely care about both the dog and me, and it shows. more

I was neither shocked nor bothered by the price tag, which was around $415. Heck, a routine visit to the gynecologist costs me $200 (or would, if I didn't have health insurance) - why should I expect emergency services for my cat to be in any way cheap? When I think "emergency room" I think possibly $1,000's spent... more

" I adopted a dog from a legit rescue on Tuesday, and it was horribly sick by Thursday. When I took it into a ""regular"" vet, they tentatively diagnosed her as having pain from her spay stitches. Wrong. By early Saturday morning, I knew my dog was worse than ever, and I took her to EC Emergency Clinic. It turns out that my dog has parvo (she must have gotten it a day or two before she was vaccinated by the rescue's vet). She's currently in her second day of treatment at the clinic, and is already doing significantly better. The vets understand that I have gone over my annual ""dog budget"" in a week, but I am OK with that since she's receiving 24-hour veterinary care, unlike regular clinics where the vets go home in the evening and return in the morning. " more

My cat is already doing much better, and I think she saw a very competent and professional doctor. more

After my cat was diagnosed, and given a prescription for medication (thank god she didn't need surgery), the assistant showed me how to "pill" my cat and answered all of my (very tired three-in-the-morning) questions about how much bland diet to feed her, what times of day, etc. etc. etc. more

The first time I spoke with the vet, she listed 3 possible reasons for my cat's ailment, and listed the two she thought were most important to test right now. And, by the way, she did not recommend the most expensive test, unless the other two were inconclusive. She asked me if I was OK with the first two tests after I was able to look at the cost, and I agreed to have them done. This helped me get a feel (and a bit of a say) for how much I was going to have to pay for the intake, diagnosis, and preliminary treatment (hydration), which I appreciated. When I went in I wasn't sure whether I'd be paying $500 or $5,000, but now I could safely assume it would be in the $500 range. more

The receptionist/assistant was friendly and warm but mostly down to business, especially during intake; the doctor was not really one for small talk or warm fuzzies. This did not bother me and I didn't feel like I was rudely treated. I really don't care about my (or my pet's) doctor's work personality as long as s/he is intelligent, conscientious, and technically competent, and I don't understand why some of the reviewers are upset that the doctor didn't act like Oprah or their best friend. This is an emergency clinic, not a day spa... more

It seems like everyone either loves this place or hates it. While this is not my favorite place in the world (who loves the emergency room?!?), I feel I need to defend it a little. A lot of the negative reviews seem to come from people who are unwilling to accept that emergency medical care is expensive, period - whether the patient has two legs or four. I didn't think there was anything wrong with the way my cat (and I) were treated. The receptionist went through a list of questions for me and listened to my answers carefully. I know she was paying attention because the diagnosis/treatment papers that I was later given listed every detail that I described, even the somewhat irrelevant details that I was babbling at one in the morning. I didn't mind that I couldn't accompany my cat to the examination room, and I do think that this is a 100% professional policy for an emergency clinic. My immediate emotional reaction was an ache to be with Ella during the ordeal, but I got over it. Let the professionals do their job. more

I feel a need to further my positive shout out to this place. The staff very lovingly took care of my beloved dog during her final hours. In the process, they also took care of me. I thank them for their compassion toward me and my puppy. Their understanding helped me through one of the worst evenings I've ever experienced. Should you ever need urgent care for your pet, I highly recommend this clinic more

The day I lost my best friend and personal assistant Brutto was the absolute worst day of my life. I credit Emerald City Emergency Clinic for not only being open during the snowstorm, but also the patience and understanding and sympathy of everyone who works there. When I went in to pick up his ashes and paw print a few days later, the vet assistant made a point to tell me how sorry they were for my loss. Thank you for helping me say goodbye to my wonderful boy. I'll never forget him, and I'll never forget your kindness in his darkest hour. more

Thank you for making sure Sonny made it through the 'great chocolate crisis' last evening. more