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Ellis & Salazar Garage & Body - Austin, TX - Reviews page 1 - Judysbook

Ellis & Salazar Garage & Body

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4501 S Congress Ave
Austin, TX 78745
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(512) 444-5555
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Reviews

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Best

The entire staff at Ellis & Salazar was courteous and respectful from the moment I walked in the door. Kim was very kind and professional - a wonderfully inviting ""face"" for th...

Worst

I released my car from the towing yard to Ellis and Salazar on the First of October. It is the 25th now (this work was not supposed to take nearly a month) and they called me toda...

Excellent service with a smile! 4/10/2012

The entire staff at Ellis & Salazar was courteous and respectful from the moment I walked in the door. Kim was very kind and professional - a wonderfully inviting ""face"" for the company. The office is clean and comfortable, which is a huge difference from most body shops. Steve was knowledgeable and confident while discussing needed repairs, reassuring in his ability to complete the repair, and in a timely manner. My vehicle was ready the day it was promised, clean and in pre-damage condition! I am thrilled with the workmanship on the repair - but also with the superior level of customer service I received at Ellis & Salazar. I have recommended, and will continue to recommend, E & S to anyone in need of body repairs. Keep up the excellent work! more

Aren't they supposed to FIX damage??? 10/25/2007

I released my car from the towing yard to Ellis and Salazar on the First of October. It is the 25th now (this work was not supposed to take nearly a month) and they called me today to let me know my car was ""ready"".. Their standard of work is drastically BELOW average. My car had additional paint damage which upon informing them of this they told me that it was from rocks on the highway. It is SO obviously NOT from that (and one of their own employees noted that it wasn't from rocks on the highway). Do rocks leave spiral scratches? Say.. like a watch band would leave if you went from standing to kneeling with your hand on the car? NO they most certainly wouldn't. Not only that but the windshield has so many little chips in it its like glitter almost in some areas. And if that wasn't enough when I actually started the car it jerked so hard my body actually jerked in reaction to the movement. Upon further inspection they said the motor mount *may* of been damaged in the wreck as well. This is all after they called me to tell me that my car was ready to be picked up. The AC belt is now squealing (it is somewhat old but its a constant squeal now). My car is still there. They are going to fix my car before I pick it up, or they will be really unhappy with the results. If you want shoddy work and someone to come out and lie to your face get your car worked on at Ellis and Salazar. I would rate it LESS than one star but it won't let me. Go figure. I will say that aside from the rest of the employees I give Anthony Diaz a thumbs up.. It has to be difficult working for a sub-par company. Pros: They had peppermints in the waiting area. Cons: Service, quality of work, honesty (the guy lied straight to my face), treatment of customers, not done on time (more than 2 weeks over date), additional damage sustained while in their care. more

THE BEST BODY SHOP IN AUSTIN 4/10/2007

Makes no difference if you prefer the north or south location this is service the way its supposed to be! The body work is completed on schedule or sooner and customer service is second to none. These are people that take pride in a job well done ! Pros: service service service...fair price....great attitude! more

Not much positive to say about this garage 7/23/2006

I took a car I was considering purchasing to Ellis and Salazar. They happily charged me 80 bucks but failed to notice that the car was leaking oil from more than one place. They also told me that it needed brakes when it, um, didn't. When I took it to another garage after I purchased the car (thanks to ellis and salazar's recommendation) to get the brakes fixed I learned about what was really wrong with it. When I called them and very politely informed them of their mistakes the guy on the phone LAUGHED. I might have thought it was funny if I wasn't the one doing $800 worth of repairs on a car that I just thought needed brakes. Thanks guys. more

Outstanding 6/9/2005

These folks have it doen to a 'T'! Excellent service and communication from Les, very pleased with the repair. They even gave the car a good cleaning once done. A superb experience - thanks. more
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Additional information

  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
  • Neighborhoods:

    South Congress, East Congress

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