Elegant Additions Inc

Our builder used door handles that were supplied by elegant additions, they are very nice a modern looking. However, after less than a year these handles began to break because of cheap plastic inter-parts. After several more broke down over the years, I contacted my builder who put me in contact with elegant additions. I sent a note to them from their website and was promptly contacted by Karen at elegant additions. So far so good, right. She contacted the manufacturer and they offered to replace the parts. I had thrown a few of them away because I thought they were junk. I told her I would take the parts for the ones I had not thrown away and would like to see what they could do to help me replace the rest. I was willing to pay cost to replace them and possibly find ways of doing more business with them. At that point they just ignored me and would not return email or phone calls. Not sure why they seemed perfectly willing to help in the beginning, they even came out to our house. In the last couple months I emailed them again and they said oh yeah we remember you and we will be back in touch within the day. Nothing.... In the meantime I replaced the handles with inexpensive Lowe's handles as a temp solution. I'm not happy. I guess we are stuck with bad handles. If they do contact me I'm willing to update this review. They should know who I am. more

Elegant Additions is the first place I go to with my clients when selecting plumbing and hardware. The sales staff is very experienced and I always know that they will stear me in the right direction and give helpful adivice. They have the most amazing line of products, displayed in a lovely showroom. more

The professional services of Elegant Additions are the best. Their employees are very experienced, knowledgeable, and helpful in choosing the appropriate plumbing and hardware for my differnet interior design clients. It doesn't matter if the job is large or small or the budget is high or low, I always get their undivided attention and best advice for the proper solutions to all our needs. more

It is absolutely the best showroom in Houston to select specific plumbing and hardware selections for the bath and kitchen. This beautifully appointed trade showroom stays current with displays. The incredible staff is always helpful in research when a unique or specific selection is required. It's always just plain fun to deal with their personal. Pros: count on a pleasant experience more

If you are looking for plumbing products or door hardware for a fine home this place has a very good selection and they are very knowledgeable about installation and maintenance. The staff were helpful and responsive and followed through until my order was complete. Pros: Unusual products and great service more

They don't stand behind their products, they make up excuses, and they don't return phone calls. I would not use this company again and wouldn't recommend it to anyone. more