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Elegance Cleaners - Nashville, TN - Reviews page 1 - Judysbook

Elegance Cleaners

102 46TH Ave N
Nashville, TN 37209
(615) 297-5089
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Main categories:

Dry Cleaning


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All reviews seem negative


Whereas the cleaning is okay the only reason that I have continued to return is convenience. That will all stop when I pick up my last drop off of shirts. I took a tie in to be cl...


I took my expensive white coat to the cleaners, because I had gotten it dirty while scraping my windshield one morning. The dirt was only on the bottom of the coat. I picked up my coat a week later, and the lady said that the stains came out. I got it home and realized that all of the seams were discolored and there was an obvious mark on the back of the coat – all caused by the cleaning/pressing. I took it back, and she said she would fix it. I went to pick it up this morning, and I insisted on inspecting the coat while in the store. She then showed me the sleeve and said that it was the only part she couldn’t fix. There is a big (larger than a CD- sized) blue stain on the coat, which I believe was caused by some sort of cleaning solvent. I said that wasn’t there when I brought the coat to her. She said it was and that she saw it when I first brought it in. I know she’s lying because when I took the coat home the first time, my boyfriend and I inspected the whole coat so I could tell her what parts needed to be fixed. I am sure I would have noticed a blue spot, and I would never come into contact with blue liquids while wearing a dress coat. She yelled in my face the whole time about how it’s my fault not hers and then she pretended to not speak English when I tried to reason with her. I was a loyal customer to this cleaners, but I will never return. more

Poor communication and no care for customer retention...churn 'em in, churn 'em out! 5/27/2008

Whereas the cleaning is okay the only reason that I have continued to return is convenience. That will all stop when I pick up my last drop off of shirts. I took a tie in to be cleaned recently and paid 4.00+ to have it cleaned. Granted these were not dark stains, but when the tie was returned to me I could feel the raised stain still on the tie! When my husband took it back in to ask for a complimentary redo he was told no. The owner said she couldn't see stain and it was not going to be cleaned again. I agree with the other reviewer on several points: prices need to be posted, communication needs to be improved, customers should not be made fun of or implications made as to how long it takes you to pick up your cleaning, and the only reason this cleaners continues to do the business it does is because of convenience. I'm tired of paying high dollar for subpar service and I will be going elsewhere. Pros: cleaning ready on time Cons: poor communication, bad pressing, unwilling to help customers more

Prices are not posted; Poor and Rude Service; Beware the Owner discriminates based on skin color/ethnic background 7/28/2006

Elegance Cleaners deserves some competition. Clearly the owner is so comfortable with existing business and her cash profits, that she does not even have the decency to communcate service prices to potential customers. They are not posted and she refused to verbally tell me the prices. Further she mocks her customers behind their backs. For someone who is Asian and speaks English rather poorly, it is ironic that that the owner of Elegance cleaners discriminates customers based on racial background. Pros: perhaps a good location if you are willing to be maligned Cons: Obnoxious workers, Prices are not posted more
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Additional information

  • Neighborhoods:

    Sylvan Park

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