This is a theater that gets crowded, yes, but what do you expect if the only time you go is on a Friday night, AND you're expecting short lines for a very popular movie?? Give them a break.... I've never, ever had the staff be rude to me, even when I've been sick & cranky--and that's why I kept coming back. The floors are very clean...the inside of the theaters themselves isn't always too fresh, though. But that's a mild complaint. Hate to say it, but I usually just assume it smells like the people who've been there--the usual phenomenon that happens in most crowded places.
This is my favorite theater. It's beautifully designed, and if you have to wait for a movie, there are plenty of things to do right in the area--restaurants, bookstores, two malls.....
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