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Edward Hughes & Son Inc - Philadelphia, PA - Reviews page 1 - Judysbook

Edward Hughes & Son Inc

2240 Cedar St
Philadelphia, PA 19125
(215) 425-4737
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I had called this company last december when our heater broke because the sticker from the last service was from this company. After waiting about 3 hours, they came and charged ...

Editorial review from Citysearch 7/13/2012

LIED & RIP OFF! I had a cracked water pan and wanted an estimate to have it replaced. Andrew, the repairman from Ed Hughes, told me I had to replace the coil and pan, estimated at $1700.00. My coil wasn't broken, I was getting cold air, but this man insisted I replace EVERYTHING because ""it is all attached together"". Believing this was a lie I told Andrew I wanted a second opinion. The repairman wouldn't leave until I paid him a $125.00 ""Service Charge"", when the website clearly states ""Free Estimates"". I paid him the money just to get him out of my house and I asked for a refund and the company refuses to return my phone calls. I had a second estimate and the pan was replaced for a little over $300.00, the coil was fine. more

Horrible Service and Customer Service- DO NOT USE 10/7/2010

I had called this company last december when our heater broke because the sticker from the last service was from this company. After waiting about 3 hours, they came and charged me 200$ for what seemed like they did nothing. A few months later, the heater did not work again. Again, waited for over half a day for them to come out. They said to call them before this winter (2010) to fix a few things on the heater before we turned it on. After the scheduled time was over, of 8-12, and they had not yet shown up at 1215, I called, and they said they would let them know I am waiting, then hung up before I could say anything else. I promptly searched for a different company and scheduled them to come out, and called back to cancel my appointment. Poor customer service, poor service, unreliable. All the things you do NOT want in a company. more

pluming nightmare 3/30/2009

I was doing a complete renovation on my mothers bathroom after work and on weekends. I only thought to hire a pluming contractor to make the job move faster after al they come at a steep price. The idiot I talked to and planned with did not show up on the day he said costing me two wore days waiting for the new rough in. Then I never saw him again and the new idiots that showed up did the worst job I ever could have imagined. I have spent more time redoing what they had dome just to get by. If you can never call them they will just make it harder. Cons: you name it more

Poor Customer Service and Missed Appointment 6/1/2008

I used this company to repair a leaky HVAV unit and otherwise perform routine maintenance. While they did an adequate job on the HVAC unit, they failed to make a subequent appointment to complete the installation of filters that were paid for in advance. Despite repeated calls to their service center and messages left for the contractor, they never completed the work. Pros: appeared knowledgeable Cons: unreliable and missed appointments more

Poor customer service 8/6/2007

They do average work. Problem is they are very unprofessional. The owner once called me accusing me of refusing to pay while the service man was writing up my bill and essentially would not stop yelling. I strongly recommend using someone else. Pros: average work Cons: unprofessional more
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Additional information

  • Hours:

    Mon. - Sun. 24 Hours
  • Payments:

    American Express, Discover, Master Card, Visa
  • Neighborhoods:

    Kensington, North Philadelphia

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