The customer service here is very nice; everyone is busy and attentive. I've had a good experience when getting oil changes, etc. I genuinely like the service people here and they did most of our auto work for years.
However, I had one experience that was so very bad that I've determined never to bring my car in for major work again. My car was hesitating when accelerating. After looking at it, the mechanic called and said they tried putting in a new part (distributor maybe? some octopus-looking thingy) but my car's computer was full of oil, there was nothing they could do, the car could struggle along for a while but would have to be scrapped soon.
Well I'd never heard of a computer full of oil, and when I told my husband that the car we had brought in with a slight hesitation would now have to be scrapped soon, he picked it up at Eddie Hair. Sure enough, it was much worse than when we brought it in, coughing, choking and barely able to move. We hobbled it over slowly it to another local mechanic, M&W Auto Repair for a second opinion (after paying $277 to Eddie Hair for the new octopus looking part).
M& W called us within the hour. Apparently, Eddie Hair's mechanic had put in the wrong size part. M & W replaced it with the correct part for half the price. We picked up the car later that day. It ran like a top, and still does, two years later! (And M&W had never heard of a car being scrapped for "oil in the computer" either).
To add insult to injury, Eddie Hair refused a refund for the octopus part, saying it was not defective and refusing to admit it was the wrong size. (They had no explanation for why the car barely moved when we picked it up from them and ran beautifully after M&W replaced the part). Needless to say, for any major work, we have gone to M&W ever since.
Pros: Pleasant servicepeople, convenient location
Cons: serious mistakes, overpriced work