Ok, the sales guy was great, gave a great pitch for the product and we were excited about getting a new A/C system in. The guys come to the house in Fall '07 and do a great job getting the system in and all set up in one day.
Now the problems begin. Econo Air forgot to add a vent; a really simple procedure I thought. After THREE or FOUR visits, they finally get it right...after I took time off to wait for them. Once they didn't have the part, another time it wasn't the right part, and another time they just didn't come.
Then comes the fencing around the unit on the roof. HOA requires it, so they plan to come out. About another FOUR or FIVE times trying to coordinate this. First time they come, they didn't know it was on the roof of a two story condo. Next time they didn't coordinate with the roofer, so can't do anything. On and on...then it's finally done.
THEN comes the City inspection. City comes by and says it's not finished. Econo Air comes, makes changes and I don't hear anything for months. Then the city says the permit is up and we need to get it approved. So once again, take off time from work and wait. FINALLY DONE...after a year and a month.
The service is unreal. I can't believe they can do all this and stay in business. It was a long, drawn out experience; NEVER again.
Pros: Nice system, works great
Cons: SERVICE was horrible. Nice people, just unreliable