Company sent inept techicians to diagnose what was wrong with my airconditioner in the middle of a heat wave. The technician said it needed a blower and said the company would call me to schedule an appt to come back with the correct part and fix it. The diagnosis was $89. The company never called to schedule the appt. They told me over and over that the part would be in soon. Two weeks later after no airconditioning I had my husband call as a last resort before calling another company, miraculously they said the part was in and a tech would come between noon and 5:00 the next day. I cancelled work to stay home. I was desperate by this point. At 5:30, a half hour past the window, a tech called me from the road lost. I started giving directions to my house. He was frustrated and said, "Now why am I coming there?" I calmly said. "YOU HAVE A PART TO INSTALL THAT I"VE WAITED TWO WEEKS FOR." He said "I don't have any part. They didn't tell me about any part." I hung up, called Adie and they had a man here the next day who fixed my airconditioner in less than 3 hours. Econo Air still charged me the $89 for that initial diagnosis in which they themselves finally admitted their tech hadn't written down the serial number for the part needed and so they couldn't use the information collected on that diagnosis. But they refused to refund me for the worthless diagnosis. They proceded to lie on the business agency complaint report and say I turned the man with the correct part away at my door! This company is completely unscrupulous. BEWARE!!!
Pros: none
Cons: Unscrupulous, untrustworthy, inept
more