I've been here four times. And I have taken a good assessment of their work, friendliness and welcoming skills/sincerity. I walked in to drop off a suit. The employee was engaged in a very nice, friendly, and personal chat with a customer who was on his way out the door. I remember thinking that it was nice to see that kind of rapport between the store and customers. The chat continued for a while as I stood there waiting. I wasn't in a hurry so I didn't mind. But it was funny how the employee would glance at me a couple times (perhaps to gage my patience?) as she continued building up the chat she was cheerfully engaged in. I suppose since I wasn't the least bothered, she presumed to think that she could just continue her chatting, without even the slightest form of acknowledgement to me. Meanwhile, even the customer appeared to feel a bit awkward that she was making another customer wait this way. He inched more and more toward the door, without fueling the conversation anymore. But she just kept on fueling it. In hindsight, she may have had a special interest in that customer.
When she finally wrapped up her chatting, flirting, or whatever it was, the customer left, and she turned to me. I said, ""Hi"" and she uttered a ""Hi"" also. But she didn't even try to hide her misplaced annoyance at me. In her mind, perhaps, I am to blame for cutting short her courtship opportunities. Well, I proceeded to hand over my suit. She took my information and completed the transaction with indifference. This said much about her idea of customer service. Yet, I've also been helped by another employee or owner who also expressed a similar indifferent attitude. He did offer a greeting, unlike her, but it wasn't hard to detect a lack of sincerity in his minimal friendliness.
As for the quality of their work: My suit came back with a few very faint creases remaining on it. This is a new suit. Either their dry cleaning or their pressing is below good standards. I am leaning toward not taking the suit back, because I would be concerned about leaving my suit with a complaint in the hands of a business that seems to condone such poor customer service.
Cons: Poor quality of work, poor customer service