I ended up relocating soon after signing on so I asked for a prorated refund. I was assured that they would send me the prorated refund -$50.00, for a cancellation fee. To make a long story short, it has been 6 months and still no refund. I called once every few weeks and was always assured that my check was in the mail. Then every month or so. But they started treating me like some psycho and never returned my calls. It wouldn't be worth the money a lawyer would cost to get a couple hundred dollars back, so I am left to warn others about them. They're really great people, until it comes to refunds and resolving customer concerns.
Pros: staff very professional and helpful, great exercise classes!
Cons: staff very unhelpful in resolving conflict or issues with clients.